topic Re: Order - no confirmation in Orders

Order - no confirmation

Suzann12 — Thu, 05 Dec 2024 16:30:43 GMT

Hello

I placed an order this afternoon via EE online store, payment has been taken £149 but I have not received any confirmation of my order which is bit alarming,

I have contacted the resolution team but have yet to here, yes I have checked my spam and junk folder

Please help

Re: Order - no confirmation

Linzi_H — Thu, 05 Dec 2024 18:11:47 GMT

Hi @Suzann12

Welcome to the community.

I know you'll be eager for an update on your order!

If you've purchased from the EE Store online, have you requested a callback or sent an email? If you have, then this is definitely the right thing to do as our team will be able to access your order and give you an update.

Linzi 😊

Re: Order - no confirmation

Schockwave — Thu, 05 Dec 2024 19:23:56 GMT

@Suzann12 , have you checked your spam/junk folder, as the email confirmation may be there?