topic Re: App Order Not Processing in Orders

App Order Not Processing

MichaelW98 — Thu, 05 Dec 2024 10:47:47 GMT

I recently early upgraded through the app to then be told that the order hasn't been received, even with an order number.

App showed an early upgrade fee of £50 which is correct but your system showing over £300.

So now I'm out of £50 and I don't have a phone coming!!

Been told EE are working on this and to phone back in a week. **bleep**!!

Anyone else had this?

Re: App Order Not Processing

Lesley_W — Thu, 05 Dec 2024 13:57:25 GMT

Hi @MichaelW98

Thanks for coming to our community.

I'm sorry you have had a problem with your order. Did the team tell you to call in a week to place the order again?

Lesley

Re: App Order Not Processing

MichaelW98 — Thu, 05 Dec 2024 15:15:29 GMT

Hi Lesley,

Yes they did. I've even tried a store 15 minutes away from me and they can't help either.

I'm going to put in a complaint just now, on the phone at the moment.

Re: App Order Not Processing

Lesley_W — Thu, 05 Dec 2024 16:13:12 GMT

I hope you get the answers you need @MichaelW98

Lesley