topic Re: How do i find my invoice number in Orders

How do i find my invoice number

Diane88 — Wed, 17 Jan 2024 03:02:06 GMT

Re: How do i find my invoice number

James_B — Wed, 17 Jan 2024 08:18:55 GMT

Hi @Diane88,

Welcome to the EE Community. 🙂

Did you purchase your phone online or in store?

If online, it will be on your delivery note. If in store, it will be on your receipt.

Hope this helps.

James

Re: How do i find my invoice number

early_911 — Wed, 24 Jan 2024 17:10:29 GMT

I have the same issue . . . whilst you've answered the question in respect of 'online' and 'in store' . . . you haven't answered if bought over the phone, which is what I had to do (as on-line wasn't working probably). Whilst i've received the phone, I've not received any e-mails confirming the purchase . . . all a bit weird. I can log in and see my new plan has been set up, but not invoice number . . . which I need to claim the 'free' watch I'm claiming for upgrading to an S24+. How to I find the invoice number if I bought on the phone (and not received any emails?). regards Phil

Re: How do i find my invoice number

James_B — Wed, 24 Jan 2024 18:31:23 GMT

Hi @early_911,

You can find it on your delivery note.

Hope this helps. 🙂

James

Re: How do i find my invoice number

Matt19831 — Thu, 25 Jan 2024 18:31:33 GMT

All I had in my bag wa the phone no delivery note. Is there any other way I can get the invoice number?

Re: How do i find my invoice number

James_B — Thu, 25 Jan 2024 18:34:02 GMT

Hi @Matt19831,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care on 150 if you no longer have your delivery note.

Thanks

James

Re: How do i find my invoice number

Profile closed — Fri, 26 Jan 2024 11:56:29 GMT

I bought my S24 Ultra over the phone, received it, but there is no invoice number on the delivery note which I kept?

Re: How do i find my invoice number

James_B — Fri, 26 Jan 2024 12:50:16 GMT

Hi @Profile closed,

Please enter the order/customer number from your delivery note/invoice.

Thanks

James

Re: How do i find my invoice number

davixz — Mon, 26 Feb 2024 22:33:31 GMT

Hello Please which is the Invoice number on the delivery note?

Is it the Delivery no?

Customer order?

Account no?

Article number?

Which is it please

Re: How do i find my invoice number

Leanne_T — Tue, 27 Feb 2024 08:26:08 GMT

Hi @davixz

Welcome to the EE Community 🙂

Please use the order number on your delivery note or confirmation email.

Thanks.

Leanne.

Re: How do i find my invoice number

davixz — Tue, 27 Feb 2024 10:54:16 GMT

Hi it is not working

Re: How do i find my invoice number

Leanne_T — Tue, 27 Feb 2024 10:56:18 GMT

Hi @davixz

Are you using the full 10-12 digit order number?

Leanne.

Re: How do i find my invoice number

davixz — Tue, 27 Feb 2024 11:06:46 GMT

Seems it is ok now

Re: How do i find my invoice number

Leanne_T — Tue, 27 Feb 2024 11:18:52 GMT

Thanks for letting me know @davixz

Leanne 🙂

Re: How do i find my invoice number

GeordieSpur — Thu, 09 May 2024 18:38:49 GMT

Can you detail which number on the delivery note is the invoice number?

Thanks

Re: How do i find my invoice number

Heenabhadani — Fri, 21 Jun 2024 11:50:14 GMT

Invoice number

Re: How do i find my invoice number

Katie_B — Fri, 21 Jun 2024 12:50:00 GMT

Hi @Heenabhadani.

Thanks for coming here.

Do you have your delivery note?

Katie

Re: How do i find my invoice number

berni-scot — Sun, 29 Sep 2024 10:42:40 GMT

Is the invoice number the Tran number?

I cannot see the invoice number on the invoice

Re: How do i find my invoice number

Debbie_G — Sun, 29 Sep 2024 13:24:56 GMT

Hey @berni-scot.

Welcome to the community.

Do you have an order number on the invoice that you can use?

Debbie 🙂

Re: How do i find my invoice number

Craig_ie — Wed, 20 Nov 2024 15:57:00 GMT

Hello James,

The 3 numbers I have on my receipt are delivery no., Customer order no., and my account number.

Which of this is my invoice number