topic Accessory added to order. in Orders

Accessory added to order.

Johnodon — Tue, 03 Dec 2024 21:42:09 GMT

Hi I ordered my upgrade today, and on my email with the break down, under accessories it says Minute 1 Samsung GS24 Plus £24.99! I didn't add any accessories. Am I going to get charged for this. The person on the phone didn't mention anything about any accessories.

Re: Accessory added to order.

Northerner — Tue, 03 Dec 2024 22:35:23 GMT

Hi @Johnodon

Did you take out insurance as I believe this is a freebie with insurance.

Thanks

Re: Accessory added to order.

Johnodon — Tue, 03 Dec 2024 22:53:36 GMT

I didn't take out insurance.

Re: Accessory added to order.

Chris_S — Wed, 04 Dec 2024 09:22:25 GMT

Thanks for letting us know @Johnodon

Do you see any discounts on the email that you received? It would show as -£24.99 if there is a discount, let me know if you don't see any discounts on the email please.

Chris S

Re: Accessory added to order.

Johnodon — Wed, 04 Dec 2024 10:38:43 GMT

There is no discount on the email

Re: Accessory added to order.

Leanne_T — Wed, 04 Dec 2024 17:41:06 GMT

Thanks for checking @Johnodon

If you give us a call on 150, the team will check the order and see if there has been a credit added or if this would be chargeable.

Let me know how you get on 🙂

Leanne.