topic Game pass in Orders

Game pass

andersonjnr15 — Mon, 02 Dec 2024 20:29:17 GMT

Hi I ordered an Xbox and received the console but haven’t received the game pass code and didn’t receive a text about receiving it

Re: Game pass

Michael_D — Tue, 03 Dec 2024 10:12:18 GMT

Hi @andersonjnr15

Thanks for coming to the community.

When was it you ordered the Xbox?

Was it on Add to Plan, where you pay for it monthly on your mobile bill, or did you purchase the Xbox outright?

Michael

Re: Game pass

andersonjnr15 — Tue, 03 Dec 2024 11:08:03 GMT

It was the £30 a month 24 month plan with the game pass for Xbox
Sent from my iPhone

Re: Game pass

andersonjnr15 — Tue, 03 Dec 2024 11:09:39 GMT

It was a £30 a month Xbox series x console and EE game card bundle

Re: Game pass

Michael_D — Tue, 03 Dec 2024 11:18:01 GMT

Thanks @andersonjnr15

If you head over to our validation page, and enter the mobile number the Xbox was linked to, it will send a text to the phone with a PIN to verify the request and get the Game Pass activated.

It is best to do it when connected to mobile service, rather than WiFi.

Michael

Re: Game pass

Flintendo — Mon, 09 Dec 2024 10:18:38 GMT

Hello I am having the same issue, the link to the validation page that you posted isn’t working, I’m getting an error message each time and have to wait 10 minutes between each try.

Re: Game pass

Michael_D — Mon, 09 Dec 2024 13:06:55 GMT

Hi @Flintendo

Welcome to the community.

What is the error message that you see when you go to the validation page?

Are you connected to mobile data or WiFi when you are trying?

Have you purchased the Xbox outright or are you paying for it monthly on your mobile plan?

Michael

Re: Game pass

Flintendo — Mon, 09 Dec 2024 20:31:20 GMT

I am connecting via mobile data as recommended in many of these threads. I am paying monthly for my Xbox. The error message is as follows;

Re: Game pass

Linzi_H — Tue, 10 Dec 2024 09:44:22 GMT

Thanks for letting us know @Flintendo

Are you able to try using a different device or web browser? Please can you try using Chrome to see if this resolves the issue?

Linzi

Re: Game pass

Flintendo — Tue, 10 Dec 2024 20:41:37 GMT

Hi Linzi_H,

I did it on chrome and got this message. I double and triple checked the deal and it definitely included 24 months of game pass so I don’t understand why I haven’t got a text.

Re: Game pass

Linzi_H — Wed, 11 Dec 2024 09:22:00 GMT

I'm sorry you're no further forward with this yet @Flintendo

If you give our team a call directly, they'll double check the offer and make sure any extras are in place for you to start using.

Linzi