https://community.ee.co.uk/t5/Orders/Early-upgrade/m-p/1480307#M82316 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/154223">@RuthAS</a>&nbsp; If you opted to trade in then yes you do. &nbsp; If you’re unsure what you actually did when ordering the new device you’ll need to call customer support. &nbsp;</P> Sun, 01 Dec 2024 12:19:25 GMT Chris_B 2024-12-01T12:19:25Z https://community.ee.co.uk/t5/Orders/Early-upgrade/m-p/1480299#M82315 <P>I was offered an early upgrade with the upgrade fees waived so I took up the offer. It wouldn’t let me submit swap information for my current phone but when my new phone came there was a box to send my old device back in. I am unclear whether I have to send back my old phone or not? Anybody have any idea?</P> Sun, 01 Dec 2024 11:43:33 GMT https://community.ee.co.uk/t5/Orders/Early-upgrade/m-p/1480299#M82315 RuthAS 2024-12-01T11:43:33Z https://community.ee.co.uk/t5/Orders/Early-upgrade/m-p/1480307#M82316 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/154223">@RuthAS</a>&nbsp; If you opted to trade in then yes you do. &nbsp; If you’re unsure what you actually did when ordering the new device you’ll need to call customer support. &nbsp;</P> Sun, 01 Dec 2024 12:19:25 GMT https://community.ee.co.uk/t5/Orders/Early-upgrade/m-p/1480307#M82316 Chris_B 2024-12-01T12:19:25Z