topic Re: Confirmation email in Orders

Confirmation email

MacDavis26 — Sat, 30 Nov 2024 17:16:40 GMT

Hi, I need some advice or help,

I have upgraded my sim only to the 16 pro max via the app yesterday morning (Friday about 4am) I received only one email to say thanks for starting your order. I haven’t received any other emails or anything, have i successfully completed the upgrade or do I finish that when I pick my phone up at its chosen destination (an ee store as I’m working a bunch and have nobody to sign for it)

should I have received more emails to confirm stuff or contract information? Please help

Re: Confirmation email

Northerner — Sat, 30 Nov 2024 17:36:18 GMT

Hi @MacDavis26

You'll receive an email when your order is processed. Check your junk/spam folders.

If you haven't received anything by Monday call EE CS on 150.

Thanks

Re: Confirmation email

MacDavis26 — Sat, 30 Nov 2024 23:13:45 GMT

Thank you so much for your help, that really puts my mind at ease, I thought I had forgotten to fill something out, thanks again 🙌