topic Re: Ordered a phone and recieved no order confirmation. in Orders

Ordered a phone and recieved no order confirmation.

Ceejay15_ — Sat, 30 Nov 2024 16:08:41 GMT

ordered a phone contract yesterday evening and i still haven’t received anything after they took the upfront cost. what to do next?

Re: Ordered a phone and recieved no order confirmation.

Schockwave — Sat, 30 Nov 2024 16:22:06 GMT

Hello @Ceejay15_ ,

Welcome to the community<

Have you checked your spam/junk folder?.

Re: Ordered a phone and recieved no order confirmation.

Ceejay15_ — Sat, 30 Nov 2024 16:38:17 GMT

yes i did yesterday and today i think its only a pre authorization cause my screen went blank after submitting ive been reading some same problem as me in this community chat

Re: Ordered a phone and recieved no order confirmation.

Northerner — Sat, 30 Nov 2024 17:05:05 GMT

Hi @Ceejay15_

You'll need to speak to EE CS on 150 are waiting until your order is processed.

Thanks

Re: Ordered a phone and recieved no order confirmation.

Ceejay15_ — Sat, 30 Nov 2024 17:20:57 GMT

can i speak to one when i call now?

Re: Ordered a phone and recieved no order confirmation.

Lesley_W — Sun, 01 Dec 2024 09:13:50 GMT

Hi @Ceejay15_

Our team over the phone are open 8am to 8pm on weekends and 8am to 9pm on weekdays.

Hope you get sorted.

Lesley