topic I purchased a watch last week and this has no arrived yet. in Orders

I purchased a watch last week and this has no arrived yet.

samirah56 — Sat, 30 Nov 2024 15:29:30 GMT

I bought an Apple Watch and received the confirmation email. However it’s been a week and it still has not arrived and I have not been provided with any tracking information. I sent an email to the enquiry team yesterday morning and although it says they will get back to me within 16 hours, I still have not received a response. Very disappointed by this service.

Re: I purchased a watch last week and this has no arrived yet.

Northerner — Sat, 30 Nov 2024 16:00:59 GMT

Hi @samirah56

Best calling EE on 150.

Thanks

Re: I purchased a watch last week and this has no arrived yet.

samirah56 — Mon, 02 Dec 2024 00:57:55 GMT

Hi,

I called up EE and they said that they can’t do anything about it as they don’t deal with this.

They said to contact EE online store but there is no number for them.

Re: I purchased a watch last week and this has no arrived yet.

Linzi_H — Mon, 02 Dec 2024 10:58:24 GMT

Hi @samirah56

I know you'll be eager for an update about your order.

If you've purchased this from the EE Store online, you can request a callback if you'd rather speak to the team than wait for an email response.

Linzi