topic Re: sim only in Orders

sim only

wakka80 — Wed, 27 Nov 2024 15:38:05 GMT

due a upgrade was looking at upgrading phones but some of the prices don't make it worthwhile now as you have to pay for the phone and which ever plan you upgrade to now

Re: sim only

bristolian — Wed, 27 Nov 2024 17:20:23 GMT

You've always had to pay a combined monthly price for both your phone & airtime. It sounds like you're looking at the newer FlexPay plans - these explicitly separate both elements into separate contracts & payments.

The phone is on a fixed-term loan of 2-3 years, your airtime a rolling plan which continues until you explicitly make a change.

Re: sim only

Matt_124 — Wed, 27 Nov 2024 17:46:07 GMT

Hi @bristolian,

The Airtime on a Flex Pay agreement is a 24 month contract but is essentially treated like a SIM Only once the handset balance is cleared.

Re: sim only

bristolian — Wed, 27 Nov 2024 17:51:56 GMT

@Matt_124 wrote:

The Airtime on a Flex Pay agreement is a 24 month contract but is essentially treated like a SIM Only once the handset balance is cleared.

Your statement is incorrect. The airtime element of a FlexPay has no end-date and is not a fixed-term. The whole premise is that the fixed-term hardware-finance element ends after the repayment is complete, while the airtime element continues.

Re: sim only

wakka80 — Wed, 27 Nov 2024 17:56:31 GMT

cheers for that I didn't realise that

Re: sim only

Matt_124 — Wed, 27 Nov 2024 18:06:14 GMT

I am afraid you are incorrect here. That may be the case with a certain blue-coloured phone network and possibly others, but not with EE. Yes of course it rolls on at the end, hence I called it a 24-month contract but did not at any point say it has an "end date".

Some images attached to show how this appears on an order and the Flex Pay T&Cs also reflect this.

The only exception is for those who qualify for EE One Multi Product Benefits though New EE Broadband, they are able to choose from 30-day airtime plans that match with the SIM-Only offers they can qualify for.

Re: sim only

bristolian — Wed, 27 Nov 2024 18:13:16 GMT

@Matt_124 wrote:

I am afraid you are incorrect here

No, it is you who are incorrect. I have T&Cs in front of me that support my assertion. You seem to be relying on the reference to "24month contract" in the context of the FlexPay airtime - I suspect this refers to the minimum term in the same way as traditional contracts do.

Month-25 will be exactly the same as month-24 on a FlexPay airtime plan. The T&Cs of a FlexPay plan make reference to "23 payments of £xyz" in the hardware element, but "monthly cost" under the airtime part.

Re: sim only

Matt_124 — Wed, 27 Nov 2024 18:10:47 GMT

Look at a Flex Pay order. Airtime is a 24-month contract. The Finance can be cleared at any point after 15 days.

Be willing to be wrong on something so you don't give someone the wrong impression.

If someone purchases a handset on Flex Pay, if they clear the balance any time after the first 15 days they are still liable to maintain the airtime for the 24 months or they can upgrade to a different plan or pay ETCs to leave it early.

Re: sim only

Matt_124 — Wed, 27 Nov 2024 18:14:10 GMT

You've just shifted the goal posts after telling me I was wrong on this.

I have said it gets treated in the same way as a SIM Only when there is no Device left to be paid.

There is a minimum term of 24 months on the airtime, I don't understand what I said that was incorrect in your opinion.

You referred to it as a rolling plan.

Re: sim only

wakka80 — Wed, 27 Nov 2024 18:13:50 GMT

can't view the images

Re: sim only

bristolian — Wed, 27 Nov 2024 18:14:00 GMT

@Matt_124 wrote:

Look at a Flex Pay order. Airtime is a 24-month contract.

I have. Airtime is a rolling contract with a minimum-term of 24months.

Re: sim only

Matt_124 — Wed, 27 Nov 2024 18:19:49 GMT

You never mentioned Airtime having a minimum term in your initial post, which is why I commented to state that it has a minimum term of 24 months.

Calling it a rolling contract and omitting the 24 month minimum term is misleading to the OP as it would lead someone to believe they could pay off the device early and leave the plan.

I was filling in the gap you left in your initial post.

Re: sim only

bristolian — Wed, 27 Nov 2024 18:25:55 GMT

@Matt_124 wrote:

You never mentioned Airtime having a minimum term in your initial post, which is why I commented to state that it has a minimum term of 24 months.

I mentioned "airtime a rolling plan which continues until you explicitly make a change"

The OP's question has long since been answered, including some misconceptions being clarified.

Re: sim only

Matt_124 — Wed, 27 Nov 2024 18:33:39 GMT

Will agree to disagree on the full implications of the initial wording.

However, glad to see that my contribution was able to help clarify things for the OP in regard to the minimum term.

None of us are here to argue at the end of the day, purely here to try help clarify things for people where I can which was my intention.