topic Call back in Orders

Call back

ES777 — Tue, 26 Nov 2024 21:09:10 GMT

Does call back ever work?

Tried to call. No response after 45 mins EE disconnected the call.
Tried to use the online options. Go around literally… in circles.

Not a commonly asked question, so no answer online.

Asked for call back multiple times. Never received one

Re: Call back

bristolian — Wed, 27 Nov 2024 07:59:44 GMT

@ES777 wrote:

Not a commonly asked question, so no answer online.

What is your question?

Re: Call back

ES777 — Wed, 27 Nov 2024 10:53:40 GMT

We are still awaiting a call back. We wish to cancel an order as EE have no stock and we wish to purchase the item elsewhere.
There is no cancellation option. We cannot get through to an operator. We get disconnected.
How can we cancel without any options?
Sent from my iPhone

Re: Call back

Katie_B — Wed, 27 Nov 2024 12:46:50 GMT

Hi @ES777.

Thanks for coming here.

I am sorry you have not yet received a call back.

Have you tried selecting option 2 to go through our automated service to connect to an agent?

Katie

Re: Call back

ES777 — Wed, 27 Nov 2024 13:12:40 GMT

Option 2 initially, is when you want to select a home issue such as broadband or a phone issue or a tech issue.
At what point do you select option 2. Non have provided an option as you have suggested.
Regards

Sent from Outlook for iOS<>

Re: Call back

Katie_B — Wed, 27 Nov 2024 13:28:35 GMT

Hi @ES777.

Sorry, I should have asked some questions around this.

Are you calling 150?

Speak soon,

Katie