topic Re: SIM only delivery. in Orders

SIM only delivery.

MatthewHartley — Tue, 26 Nov 2024 08:12:52 GMT

Good morning,

How do I know when or if my Pay Monthly SIM will arrive or even if I have been accepted.

I have a Successful EE order email

Re: SIM only delivery.

Chris_B — Tue, 26 Nov 2024 08:17:39 GMT

@MatthewHartley The sim will arrive in the post it’s sent out 2nd class Royal Mail. If your order is denied, then you’ll receive a email stating this.

Re: SIM only delivery.

MatthewHartley — Tue, 26 Nov 2024 08:20:54 GMT

That's brilliant thankyou.

So even with a order confirmation stating my plan, there is still a chance they won't accept me onto the SIM plan?

Re: SIM only delivery.

Peter_W — Tue, 26 Nov 2024 11:52:40 GMT

Hey there @MatthewHartley, welcome to the Community.

Occasionally if there are any mismatches with the details you've provided we'll send you out an email recommending you get in touch with our digital sales team.

If there are any issues we'll usually let you know though; when was it you placed your order?

Peter

Re: SIM only delivery.

MatthewHartley — Tue, 26 Nov 2024 12:02:19 GMT

Hey there,

I placed the order on Saturday the 23rd.

I'm sorry for all the questions regarding this I'm not very tech savvy.

Matthew

Re: SIM only delivery.

Peter_W — Tue, 26 Nov 2024 13:40:07 GMT

That's no problem at all @MatthewHartley, it's what the Community is here for 😊

Please don't share this number in full, but when you placed your order did you get an email with an order reference number starting XK?

Peter

Re: SIM only delivery.

MatthewHartley — Tue, 26 Nov 2024 13:43:32 GMT

Yea I did.

The order number start with XK.

MATTHEW

Re: SIM only delivery.

Peter_W — Tue, 26 Nov 2024 14:39:57 GMT

Thanks @MatthewHartley.

I've just sent you over a private message with a few more details now 😊

Peter