topic Re: Ordered headphones, payment taken, nothing received in Orders

Ordered headphones, payment taken, nothing received

Devnull11 — Fri, 22 Nov 2024 18:37:30 GMT

I ordered some Sony headphones which they order is saying confirmed and the money has been taken. However they haven't been sent and are now showing out of stock.

What are my chances of actually receiving these? I'd be happy to have them swapped for the blue ones (which are in stock) so long as the original price is honoured.

Re: Ordered headphones, payment taken, nothing received

Michael_D — Sat, 23 Nov 2024 09:58:33 GMT

Hi @Devnull11

Welcome to the Community.

I can understand you'll be keen to get your hands on the order.

Did you purchase the headphones outright or was it on Add to Plan where you pay monthly with an upfront cost?

Michael

Re: Ordered headphones, payment taken, nothing received

Devnull11 — Sat, 23 Nov 2024 12:14:01 GMT

Bought outright, paid in full.

Re: Ordered headphones, payment taken, nothing received

Michael_D — Sat, 23 Nov 2024 12:17:31 GMT

Thanks @Devnull11

The best option will be to speak to our Electronics team who handle the orders.

Do you have an EE mobile account?

Michael

Re: Ordered headphones, payment taken, nothing received

Devnull11 — Sat, 23 Nov 2024 12:57:12 GMT

No I don't have a mobile account sorry.

Re: Ordered headphones, payment taken, nothing received

Michael_D — Sat, 23 Nov 2024 13:44:21 GMT

That's fine @Devnull11.

You should still be able to give our team a call from another phone, just don't enter a number when it asks for the EE number.

You can see how to reach them on our Contact Us page.

Michael

Re: Ordered headphones, payment taken, nothing received

Devnull11 — Sat, 23 Nov 2024 21:09:00 GMT

Any chance of someone looking into it here so I'm not sat in the inevitable half hour hold queue?

Re: Ordered headphones, payment taken, nothing received

Ambat123 — Sun, 24 Nov 2024 07:39:33 GMT

Hi,

I had the same issue ,when I called the digital sales team,they said the headphones are out of stock and they are waiting for the next shipment and they don't know when it will come.

Thanks

Re: Ordered headphones, payment taken, nothing received

Michael_D — Sun, 24 Nov 2024 08:39:14 GMT

I'm afraid we don't have access to the orders or account details here @Devnull11.

If they are out of stock as @Ambat123 mentioned, you can wait and they will be sent out as soon as there is stock available for you.

If you did want to change the order or speak about the options, it would need a call to our team.

Michael

Re: Ordered headphones, payment taken, nothing received

Devnull11 — Sun, 24 Nov 2024 09:02:18 GMT

Sounds like code for "we sold them too cheap and are now looking at not honouring the sale" doesn't it... 🙄

Re: Ordered headphones, payment taken, nothing received

Ambat123 — Sun, 24 Nov 2024 10:11:39 GMT

Absolutely,I agree with you 100 %.This has happened to many ,if you check the chat in the community.

Re: Ordered headphones, payment taken, nothing received

Devnull11 — Mon, 25 Nov 2024 09:05:50 GMT

Forget it, EE clearly aren't honouring the order anytime soon, so I've cancelled and ordered from Sony directly (using Blue light discount to get 15% off which brings them to pretty much the same price).

Re: Ordered headphones, payment taken, nothing received

richyjc72 — Thu, 05 Dec 2024 09:12:43 GMT

Same thing happened to me! The whole thing stinks of EE underpricing by accident. I could not stop DPD from returning the headphones to EE. Also, buying outright rather than in installments seemed to count against me! I won't buy electronics from EE again.