topic Re: SONY WH-1000XM4 Stock in Orders

SONY WH-1000XM4 Stock

User0121 — Tue, 19 Nov 2024 18:48:17 GMT

Does anyone know when the SONY WH-1000XM4 will be back in stock and dispatched?

I’ve ordered them and have a order acknowledgement but nothing further and the money has come out of my account.

I looked online today and they were available at a higher price but only a few items left in stock (now saying out of stock a few hours later)

Getting the feeling they may not arrive…..

Re: SONY WH-1000XM4 Stock

Michael_D — Wed, 20 Nov 2024 12:03:52 GMT

Hi @User0121

Thanks for coming to the community.

I don't have any information on stock coming in I'm afraid, but it just shows as out of stock at my side.

Had you purchased them outright or as an Add to Plan monthly charge on your mobile bill?

Michael

Re: SONY WH-1000XM4 Stock

Katie_B — Wed, 20 Nov 2024 15:43:21 GMT

Hi @User0121.

Thanks for coming here.

So I can try look into this for you, could you please confirm when you placed your order?

Speak soon,

Katie

Re: SONY WH-1000XM4 Stock

chistery — Wed, 20 Nov 2024 16:03:05 GMT

How much did you pay for them, if you don't mind me asking?

Re: SONY WH-1000XM4 Stock

Amicabletiger — Thu, 21 Nov 2024 14:10:50 GMT

Hi @Katie_B I also have a similar problem, I purchased a few days ago and haven’t had any sort of update. It was the wh xm4 in the black colour way. I’ve asked someone else and they said to call to change the colour way. What number would I call?

Re: SONY WH-1000XM4 Stock

Amicabletiger — Thu, 21 Nov 2024 17:51:22 GMT

I made a purchase of a pair of headphones 4 days ago (it was an outright payment), the shipping showed to be dpd “2 DAY STANDARD” and I haven’t had any updates since the purchase. The original page now says out of stock however I have already purchased a pair whilst they were “in stock” so unless ee is allowing these headphones to be purchased whilst they have no stock, then i would assume they could ship it no?

This is some information about my purchase, help would be appreciated:

Product: Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic
Quantity: 1
Estimated delivery date: NA

Delivery Method
DPD: Standard Delivery

Re: SONY WH-1000XM4 Stock

Northerner — Thu, 21 Nov 2024 18:04:43 GMT

Hi @Amicabletiger

Have you checked the DPD app.

Thanks

Re: SONY WH-1000XM4 Stock

Amicabletiger — Thu, 21 Nov 2024 18:14:03 GMT

Im looking at it now and I don’t see any parcels due to be delivered, but ee also hasn’t given me a tracking number or any updates.

Re: SONY WH-1000XM4 Stock

Amicabletiger — Thu, 21 Nov 2024 18:20:09 GMT

I’ve seen some posts saying you just need the email and address to see any scheduled deliveries but I don’t see any anyway, do i need a tracking number @Northerner

Re: SONY WH-1000XM4 Stock

Amicabletiger — Thu, 21 Nov 2024 19:56:05 GMT

I recently purchased the Sony wh xm4, the black colour I ordered is now out of stock and it’s been a few days so I assume it’s not available, I was told to call and request a different colour since they are in stock, which number specifically do I call for that, thanks.

Re: SONY WH-1000XM4 Stock

Leanne_T — Fri, 22 Nov 2024 08:32:36 GMT

Morning @Amicabletiger

Thanks for coming back to us.

Did you place the order on the EE Store and paid in full or have you added the accessory to your pay monthly account paying monthly?

Speak to you soon 🙂

Leanne.

Re: SONY WH-1000XM4 Stock

Amicabletiger — Fri, 22 Nov 2024 09:14:45 GMT

Hi, I paid in full and have downloaded the DPD app but it doesn’t show anything, and I haven’t been given a tracking number by EE, what number should I call?

Re: SONY WH-1000XM4 Stock

Leanne_T — Fri, 22 Nov 2024 09:16:51 GMT

Hi @Amicabletiger

Thanks for coming back to me.

If you have paid in full, this sounds like the order was placed on the EE Store.

Please see the Contact us page for ways to get in touch 🙂

Leanne.

Re: SONY WH-1000XM4 Stock

Amicabletiger — Fri, 22 Nov 2024 09:21:34 GMT

It isn’t really clear on the page, could you send the number I should use you contact EE here thanks.

Re: SONY WH-1000XM4 Stock

Leanne_T — Fri, 22 Nov 2024 10:26:43 GMT

Hi @Amicabletiger

Sorry the EE Store has no contact number, you can either email the team or request a call back.

Please see the link provided for the best option for you 🙂

Leanne.

Re: SONY WH-1000XM4 Stock

Amicabletiger — Fri, 22 Nov 2024 10:43:40 GMT

Alright thanks.

Re: SONY WH-1000XM4 Stock

Leanne_T — Fri, 22 Nov 2024 10:46:41 GMT

No problem @Amicabletiger

Thanks 🙂

Leanne.