topic Re: Headphones not despatched in Orders

Headphones not despatched

Ambat123 — Wed, 20 Nov 2024 18:47:32 GMT

I have ordered headphones 3 days ago and it hasn't despatched yet.

Re: Headphones not despatched

Linzi_H — Thu, 21 Nov 2024 09:15:19 GMT

Welcome to the community.

I know you'll be eager to get your new headphones! Did you receive confirmation that everything was OK after placing this order with us?

What headphones have you gone for?

Linzi

Re: Headphones not despatched

Ambat123 — Thu, 21 Nov 2024 09:31:31 GMT

Hi,

I received the order confirmation but nothing about despatch.

Thanks

Re: Headphones not despatched

Linzi_H — Thu, 21 Nov 2024 09:32:42 GMT

Thanks for letting me know @Ambat123

What headphones have you ordered, and on the website does it show the expected timeframe for delivery?

Linzi

Re: Headphones not despatched

Ambat123 — Thu, 21 Nov 2024 09:43:10 GMT

I ordered a Sony wh -1000 xm4,there was no time frame in order confirmation.

Thanks

Re: Headphones not despatched

Amicabletiger — Thu, 21 Nov 2024 09:52:03 GMT

Hi @Linzi_H , im also having a similar problem, i ordered 3 days ago and other than an “EE order acknowledgment email” I’ve had no updates, no shipping information, absolutely nothing.

This is the order info:

Product: Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic (black)
Quantity: 1
Estimated delivery date: NA

Delivery method: standard dpd

Delivery Method
DPD: Standard Delivery

Re: Headphones not despatched

Linzi_H — Thu, 21 Nov 2024 09:59:12 GMT

I can see that Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic on the website are showing as delivery within 1-3 working days. This is for the blue and silver options, with black currently being out of stock.

@Ambat123

If you'd like to change your order to a different colour @Amicabletiger or get a further update, I'd advise you to call us directly and have a chat with one of our Guides.

Linzi

Re: Headphones not despatched

Amicabletiger — Thu, 21 Nov 2024 10:11:02 GMT

Ah alright, How long might i have to wait for it to be in stock and receive my order?

Re: Headphones not despatched

Amicabletiger — Thu, 21 Nov 2024 10:12:37 GMT

Sorry no ive just read it again I’ll give you a call to change the colour thanks

Re: Headphones not despatched

Ambat123 — Thu, 21 Nov 2024 11:13:46 GMT

Hi,

I tried calling the sales team but I don't have a contract with EE,I only purchased the headphones.

Thanks

Re: Headphones not despatched

Amicabletiger — Thu, 21 Nov 2024 13:20:56 GMT

I would also appreciate it if you could paste the specific number I should call as I’ve pressed the link on your message and followed it and there are multiple options that don’t seem to fit the criteria of my inquiry. Thanks @Linzi_H

Re: Headphones not despatched

Amicabletiger — Fri, 22 Nov 2024 09:26:04 GMT

Hi, could you send the number I should call for this query, it isn’t really clear on the page.

Re: Headphones not despatched

Ali_A — Sat, 23 Nov 2024 09:04:00 GMT

@Amicabletiger

You can call find our contact number at Contact Us | Help & Support - EE

Ali