topic Re: My order awaiting processing in Orders

My order awaiting processing

Stephzw — Mon, 04 Nov 2024 13:27:53 GMT

I ordered a pair of AirPods Pro 2nd gen , and I have been waiting for a while , the order still says awaiting for processing. I have tried calling the customer service but they are saying they can’t help, what do I do now as the customer service on the store says they will reply back in 16 days , when i ordered the AirPods for 1 -3 delivery I’m still waiting for a response.

Re: My order awaiting processing

Peter_W — Mon, 04 Nov 2024 16:02:04 GMT

Good afternoon @Stephzw, thanks for reaching out to us about this!

Am I correct in thinking that this is an order you placed via the EE store, paying outright, rather than one ordered to a mobile account?

It's always best to double check with these things so we can be sure we're pointing you in the right direction.

Peter

Re: My order awaiting processing

Dave8888 — Mon, 18 Nov 2024 23:23:42 GMT

Hi,

I have also ordered a pair of Airpod Pro 2 via EE store and paid outright. I have not had an update about the order and delivery. When I checked out, it said it would be delivered in 1-3 days.

Dave

Re: My order awaiting processing

Michael_D — Tue, 19 Nov 2024 08:57:28 GMT

Hi @Dave8888

Thanks for coming to the community.

It is great to hear you've ordered the Airpods Pro 2.

When was it you placed the order?

Did you get an order number? If you did, was it starting with EE then 8 digits, or SOO- then 8 digits? Please don't put the full order number here.

Michael

Re: My order awaiting processing

Nyoteng — Tue, 19 Nov 2024 15:26:34 GMT

Hi Michael, I am not OP but I am in the same situation. When I ordered them they were on stock and they said they’d be dispatched in 2 days. My order starts with EE and they were ordered from this specific website https://ee.co.uk/products/atp-apple-airpods-pro-2nd-gen-2023

I also noticed my credit card was charged the full amount but the order lets me cancel it. If I do it, will I get refunded automatically?

Thank you

Re: My order awaiting processing

Katie_B — Tue, 19 Nov 2024 15:43:51 GMT

Hello @Nyoteng.

I'm sorry to hear your order has not yet been despatched.

When did you place your order?

If you cancel your order a refund will automatically be processed.

Katie

Re: My order awaiting processing

Nyoteng — Tue, 19 Nov 2024 15:47:39 GMT

Hi Katie, thank you.

I cancelled the order just a few seconds before your reply since the EE Store (the other website you have, the SOO one) seems to have them im stock at more or less the same discount.

When cancelling this order I got an email saying my money should be refunded in the next 14 days, so I think all is good.

Thanks again

Re: My order awaiting processing

Hamza45 — Tue, 19 Nov 2024 19:20:10 GMT

It seems like we’re both stuck in the same frustrating situation. I also ordered my AirPods Pro (2nd Gen) on Sunday, and since then, there’s been no update. The order status still says “confirmed ,” and I can’t even track it.

It’s incredibly disappointing, especially since they promised a 1-3 day delivery window. Honestly, I’m starting to think I should have just ordered from Amazon or another retailer to avoid this hassle.

Let’s hope we get updates soon, but I totally get how annoying this wait is!

Re: My order awaiting processing

Hamza45 — Tue, 19 Nov 2024 19:25:01 GMT

I ordered my AirPods Pro (2nd Gen) on 17-11-24 Sunday, and since then, there’s been no update. The order status still says “awaiting processing,” and I can’t even track it.

It’s incredibly disappointing, especially since they promised a 1-3 day delivery window. I tried reaching out, but it feels like the customer service response time is painfully slow. Honestly, I’m starting to think I should have just ordered from Amazon or another retailer to avoid this hassle.

Re: My order awaiting processing

Dave8888 — Tue, 19 Nov 2024 20:30:59 GMT

Thanks Michael,

my order number begins with EE. It still has no update on it.

do you have any information on the current estimated delivery date?

thanks

Re: My order awaiting processing

Michael_D — Wed, 20 Nov 2024 09:46:52 GMT

Thanks @Dave8888

I don't have any other update for you available here, other than what is showed you on the website when ordering.

If you give our customer service guides a call, they can pass you on to our Electronics team to check the progress of the order.

Michael

Re: My order awaiting processing

Nyoteng — Thu, 21 Nov 2024 23:09:09 GMT

So… I have my Airpods from EE, just not how it was meant to be.

After seeing that my Airpods bought through ee.co.uk would not ship at all and being marked as preorder, I saw the store.ee.co.uk website actually had them in stock, so I cancelled my order in the first website and purchased the Airpods in the second one. I received them today and also the refund from the original order.

I suggest you do that if you see them in stock in store.ee.co.uk