topic Re: I ordered a pay as you go sim and i want to cancel the order in Orders

I ordered a pay as you go sim and i want to cancel the order

aniprecious155 — Sat, 09 Nov 2024 06:13:09 GMT

Chris_B — Sat, 09 Nov 2024 06:36:07 GMT

@aniprecious155 It’s probably been posted already. When did you order it ?

aniprecious155 — Sat, 09 Nov 2024 07:03:31 GMT

Today

Peter_W — Sat, 09 Nov 2024 10:57:29 GMT

Hey @aniprecious155, welcome to the EE Community 😊

Did you pay anything upfront for your SIM, or did you select the top-up later option?

Also please don't share this in public, but did you get an order reference number starting with XK when you placed your order?

Peter

IonutSp — Mon, 18 Nov 2024 18:17:33 GMT

Hi,

I want to cancel order number ************, I wanted to top up my number not to order a new sim.

Thank you

IonutSp — Mon, 18 Nov 2024 18:17:44 GMT

Hi, yes I'll paid £10, I have and the order number ************

Katie_B — Mon, 18 Nov 2024 18:39:46 GMT

Thanks for coming here.

I am sorry to hear a new SIM has been ordered rather than a Top-Up.

I'd recommend giving us a call so our customer care team can look into this for you.

Katie

Pantera4 — Thu, 27 Feb 2025 11:57:26 GMT

Hi want cansel order

Ali_A — Thu, 27 Feb 2025 14:43:30 GMT

@Pantera4

Please call our Customer Care team who will be able to check the status of your order and if it would be possible to cancel.

Ali