topic Re: Missing EE gamecard voucher in Orders

Missing EE gamecard voucher

Spierzy — Sat, 02 Nov 2024 12:52:14 GMT

Recently received my meta quest 3s and still have not received my gamecard voucher that was part of the package.

Tried calling and keep getting passed out menus

Any help

Re: Missing EE gamecard voucher

Ali_A — Sat, 02 Nov 2024 15:39:04 GMT

Hi @Spierzy

Welcome to the EE Community.

I know you'll be eager to to get your Game Card to make the most of your Meta Quest.

If you call Customer Service on 150 and select option 2, and then follow the options for general enquiries a guide will be able to raise a ticket for your missing voucher.

Ali

Re: Missing EE gamecard voucher

Spierzy — Thu, 14 Nov 2024 10:46:35 GMT

Still no joy.

Spoke to customer services who asked me to contact waivpay. And have had no further responses since

Re: Missing EE gamecard voucher

Ali_A — Thu, 14 Nov 2024 12:52:20 GMT

@Spierzy

Can you text EE GameCard to 150?

You should receive a reply with your game card codes.

You can also find more support about the EE GameCards at Your EE GameCard | EE

Ali

Re: Missing EE gamecard voucher

Spierzy — Thu, 14 Nov 2024 13:15:24 GMT

Nope. All I get is a lot of options

Re: Missing EE gamecard voucher

Ali_A — Thu, 14 Nov 2024 14:11:13 GMT

@Spierzy

How long ago did you email our fulfilment team (Blackhawk) at bhneegaming@waivpay.com?

If it's been over 48 hours please get back in touch with Customer Service where a guide will be able to raise a follow-up webform directly to the Product Support team who will get in touch with you.

Please keep us updated with how you get on.

Ali