topic Re: No Confirmation Email For Gaming Bundle Order in Orders

No Confirmation Email For Gaming Bundle Order

Tommeehan23 — Thu, 14 Nov 2024 00:22:12 GMT

I placed an order yesterday morning around 10:30am, i was told the order went through. I paid the deposit which went through fine. But i havent received a confirmation email. It was for a PS5 Pro Gaming Bundle. I would just like to make sure this is normal as its abit worrying that there has been no correspondance. I did give customer service a ring around 6pm and was told i wont receive a confirmation email until after delivery which is abit strange. Someone help please

Re: No Confirmation Email For Gaming Bundle Order

Michael_D — Thu, 14 Nov 2024 09:53:22 GMT

Hi @Tommeehan23

Thanks for coming to the community.

It is great to hear that you have ordered a PS5 Pro.

Did you purchase it outright or was it on an Add to Plan package where you pay monthly on your bill?

Michael

Re: No Confirmation Email For Gaming Bundle Order

Tommeehan23 — Thu, 14 Nov 2024 10:19:42 GMT

It was a pay monthly add on

Re: No Confirmation Email For Gaming Bundle Order

Michael_D — Thu, 14 Nov 2024 10:25:56 GMT

Thanks @Tommeehan23

I'm not sure why they said you'd only get the confirmation after the delivery, it would normally be straight away.

Have you had a check in your junk or spam folders in case it has dropped in there?

Michael