topic Refunds in Orders

Refunds

ROSIEBOW89 — Mon, 11 Nov 2024 09:55:08 GMT

Hello,

I placed a pay monthly contract with a deposit up front, which is still pending in the bank. I have had no emails to state this has failed the credit check nor confirmation emails. I have had to ring up and see what is going on. However I have been told it failed the checks and I won't be getting my order However I have had no refund. It has been over 7 days now and the payment is still pending in my account? How long is this going to take. Quick enough to take the money but not quick to send back?

Re: Refunds

Michael_D — Mon, 11 Nov 2024 11:59:08 GMT

Hi @ROSIEBOW89

Welcome to the community.

If the contract application has not been accepted and the payment is pending, we won't have actually taken the money, so we aren't able to refund it.

It is set as a pending payment by your bank as you attempted to pay the upfront cost when applying online, and would remain that way in case it was processed by us.

Most banks will cancel the pending payment around 7 to 10 days after the initial attempt.

Michael

Re: Refunds

Teddyyb — Mon, 28 Apr 2025 00:55:38 GMT

I had the same problem. Its been over a month and I haven't received my £50 refund . Am still waiting

Re: Refunds

Teddyyb — Mon, 28 Apr 2025 00:57:16 GMT

This is incorrect. I have waited 1 month and have no received my £50 back. So this EE service is a scam and I have left 178 bad reviews for EE on serval websites

Re: Refunds

Alex_H — Mon, 28 Apr 2025 08:13:58 GMT

Hello @Teddyyb,

Was this for a successful or unsuccessful order? Have you given our team a ring to check on the status of your refund, as it definitely should not take that long for a refund to be received back.

Alex