topic Re: New Phone Order in Orders

New Phone Order

ag1235 — Thu, 07 Nov 2024 20:48:47 GMT

I recently ordered from EE around a week ago the iPhone 16 pro max good as new model in Natural Titanium and was told that I can expect dispatch within 2-3 days. I got a message the next day saying there will be delays however the product is still in stock when I check and I have not received any new updates since this message.

I’ve tried calling but haven’t gotten through to anyways, my emails haven’t been replied to and my text haven’t gone through.

This phone was meant to be a present to myself and I am really upset with my service at EE when I could’ve stayed with my old network. Has anyone experienced this problem and know anything I can do?

Re: New Phone Order

Chris_S — Fri, 08 Nov 2024 09:57:39 GMT

Hi @ag1235 Wow great choice of phone there! I'm a huge fan of Apple phones myself, the iPhone 16 Pro Max looks like an amazing device.

Which memory size and colour did you go for?

Chris S

Re: New Phone Order

ag1235 — Fri, 08 Nov 2024 10:10:35 GMT

I got the Natural Titanium, 256 gb.

Re: New Phone Order

Chris_S — Fri, 08 Nov 2024 11:30:41 GMT

Great choice @ag1235 I'd recommend giving us a call so we can take some details and look into your order.

One of our guides will be able to give you an update on the order progress and hopefully tell you when your delivery will be.

To speak to a guide, you can dial 150 from an EE phone or 07953 966 150 from any other device Contact us

Chris S