topic Re: Broadband & exclusive mobile benefit in Orders

Broadband & exclusive mobile benefit

keith47424 — Wed, 06 Nov 2024 13:30:16 GMT

Just taken out new broadband. Need to upgrade sim as part of benefit but want to keep same mobile number. How do I go about it? Thank you

Re: Broadband & exclusive mobile benefit

Chris_B — Wed, 06 Nov 2024 13:33:20 GMT

@keith47424 if you upgrade your retain your number.

Re: Broadband & exclusive mobile benefit

keith47424 — Wed, 06 Nov 2024 13:39:02 GMT

As stupid as I am, can I "upgrade" as part of the exclusive package?
Cheers Keith

Re: Broadband & exclusive mobile benefit

Chris_B — Wed, 06 Nov 2024 13:50:50 GMT

@keith47424 You want one of the sim deals because of having EE broadband, these are the 30 day rolling contracts at a reduced rate ? In order to have one of these you’ll need to take one out as a 2nd line on your account and once it’s working request your PAC for your existing number and port it to a different network and then port it back to this now second line on your account which will now become the only line on your account.

Re: Broadband & exclusive mobile benefit

keith47424 — Wed, 06 Nov 2024 14:20:02 GMT

Wow. Not easy then. Many thanks for the info.
Cheers Keith

Re: Broadband & exclusive mobile benefit

Lesley_W — Wed, 06 Nov 2024 17:01:35 GMT

Hi @keith47424

Welcome to our community.

Have you spoken with our upgrades team yet to see if they can move you onto the new plan on your existing number?

Lesley

Re: Broadband & exclusive mobile benefit

keith47424 — Wed, 06 Nov 2024 17:11:02 GMT

Oh no. Not yet as wasn't sure I could do that. I will therefore give them a
call. Many thanks for your info.
Cheers Keith

Re: Broadband & exclusive mobile benefit

Lesley_W — Wed, 06 Nov 2024 17:48:20 GMT

Let us know how you get on @keith47424

Lesley

Re: Broadband & exclusive mobile benefit

keith47424 — Wed, 06 Nov 2024 17:53:02 GMT

Will do. Will give it a few days as the broadband is not in until next week.

Cheers Keith

Re: Broadband & exclusive mobile benefit

Lesley_W — Wed, 06 Nov 2024 17:55:12 GMT

Great stuff @keith47424

I believe in order for them to add the special offer, the broadband needs to be live and linked to your account so it may even come up automatically online after activation.

Lesley

Re: Broadband & exclusive mobile benefit

keith47424 — Wed, 06 Nov 2024 18:05:02 GMT

The offer is showing on my app. The website is rubbish though as it keeps
saying I am blocked despite using different computers and then using
Chrome, Duck Duck Go and also Safari. Apparently it is a known fault and EE
are supposed to be aware of this. Didn't feel me with much confidence to be
fair but after the experience I have had with S K Y, there is no way it
could be any worse.
Anyway the broadband will hopefully be sorted for next Thursday. I will
then contact EE in respect of the offer for the mobile phone and see what
they say about me keeping my number. I am already with EE (but out of
contract) so hopefully it can be sorted out?

Cheers Keith

Re: Broadband & exclusive mobile benefit

Lesley_W — Wed, 06 Nov 2024 18:36:08 GMT

I'm confident our team will be able to sort this out for you @keith47424

Lesley

Re: Broadband & exclusive mobile benefit

keith47424 — Mon, 11 Nov 2024 19:04:10 GMT

So update for you.

As I was in town today for other reasons, I popped into the EE store as I was passing. Was seen within a couple of minutes after they finishing helping another customer. Then managed to upgrade my phone to the offer. So now I am paying less. I have Apple one (whatever that is but better than the other offers for me at least) I have the same roaming in the EU as well as USA which is what I had before. And as I have an e-sim they set it up straight away for me. Also have now the rolling monthly contract and unlimited data. And the most important part being I kept my original number.

So all in all top banana. Thanks for everyones help.

Re: Broadband & exclusive mobile benefit

Leanne_T — Tue, 12 Nov 2024 08:14:30 GMT

Morning @keith47424

Thank you for coming back to us with an update.

I'm really pleased the store have sorted the upgrade for you.

Apple One, bundles together Apple Music, Apple TV+, Apple Arcade, and iCloud+ with 50GB of online storage 🙂

Have a lovely day.

Leanne.