topic Upgrade with EE perk code in Orders

Upgrade with EE perk code

Cershaen — Mon, 04 Nov 2024 18:33:56 GMT

I'm trying to upgrade my plan (phone + sim), using the EE Perk code that I get with my work, but every time I try to use it, it says that "Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied."

There's no additional discount to the plan, so can't quite get why the code isn't working?

Re: Upgrade with EE perk code

Rach_H — Tue, 05 Nov 2024 08:59:48 GMT

Hi @Cershaen,

Welcome to the Community!

We don't want you missing out on your Perk discount, so I'd love to get this checked out for you. Is the code you're using from our Perk Portal?

Rach

Re: Upgrade with EE perk code

Cershaen — Tue, 05 Nov 2024 10:29:35 GMT

Hi Rach,

Thanks for replying.

Yes, I'm using the code from the Perk Portal.

Thanks,

Re: Upgrade with EE perk code

Rach_H — Tue, 05 Nov 2024 10:32:07 GMT

This does seem odd. Have you used this code before @Cershaen, or is this a new code?

Rach

Re: Upgrade with EE perk code

Cershaen — Tue, 05 Nov 2024 11:23:46 GMT

No, I haven't. Just generated a new one and applied, but I didn't work.

Can I use this code on the phone or in the store?

Re: Upgrade with EE perk code

Katie_B — Tue, 05 Nov 2024 13:22:18 GMT

Hi @Cershaen.

EE Perk discount can be used over the phone or in store.

Katie 🙂

Re: Upgrade with EE perk code

Darius1212 — Sat, 21 Dec 2024 12:05:39 GMT

Same with my. Tried to call but after half hour wait I gave up. I guess no upgrading this year 😞