topic Re: Order update in Orders

Order update

DanielePereira — Sun, 03 Nov 2024 17:47:38 GMT

Hello,

My name is Daniele

date of birth: *********

I placed an order on 26/10/2024 and I still have no feedback about the delivery date.

ordem number:

xko**********

email: *****************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Order update

Chris_B — Sun, 03 Nov 2024 19:19:39 GMT

@DanielePereira This isn’t customer support it’s a public forum, no one here’s knows anything your order or even has access to your account to see what you even ordered. You need to call customer support

Re: Order update

Michael_D — Mon, 04 Nov 2024 08:55:08 GMT

Hi @DanielePereira

Thanks for coming to the community.

As @Chris_B mentioned, we can't see details on your order, but I can have a look at the stock to see if I can get an idea of expected despatch times.

Which model of phone, including colour and storage size, did you order?

Michael

Re: Order update

DanielePereira — Fri, 08 Nov 2024 19:39:57 GMT

My problem was not resolved. And I went to the store just now and since I don't speak English very well the attendant didn't want to help me. Disappointed.

Re: Order update

DanielePereira — Fri, 08 Nov 2024 19:42:09 GMT

iPhone 16 Pro Max 256GB

Desert Titanium

Re: Order update

Peter_W — Sat, 09 Nov 2024 08:46:48 GMT

Good morning @DanielePereira , I'm disappointed to hear that you weren't able to get this resolved.

At the time you placed your order we were estimating up to 21 days for delivery on this handset, but this estimate has since been brought forwards to within 7 days.

There's a good chance this will be with you really soon, but it's also worth checking to ensure that the order definitely went through.

I'm going to pop you over a private message with a few more details on how you can get this double checked.

Peter