topic Re: Order and billing in Orders

Order and billing

Pawan93509 — Sun, 03 Nov 2024 00:01:50 GMT

Hey ,

i ordered a iphone 16 pro max from ee store on 6 of october but i found it to expensive for me than i decided to cancel it in a weel but store staaf said i have to do it online through helpline number on call. But on call said i have to do it in the ee store . So, i visted store again amd they finally return the contract but i got charged again on31 of october 94£ and 30£ on first.

i did not use any services so why i am getting any charges i did not have any phone or activated sim and no proper contract . I want my refund which i got charge without any reason of total124£

Re: Order and billing

Ali_A — Sun, 03 Nov 2024 09:07:05 GMT

Hi @Pawan93509

Welcome to the EE Community.

Sorry to hear you returned your EE line. We don't have account access here in the Community forums.

The bills may have been generated before the line was disconnected.

You can call Customer Care who can check the reason and breakdown for the bills.

They'll also be able to confirm the service has been disconnected and details of your final bill and any adjustments.

You can find the contact details for the billing team at Contact Us | Help & Support - EE

Ali

Re: Order and billing

Pawan93509 — Wed, 06 Nov 2024 08:51:17 GMT

Hi tried to ee contact for help but my call is keep disconnecting and i also loge compaint on ee but they call me one time but i missed due to my work please tell them to call again on my number ***********. Please resolve the issue . Its gave me stress i am a stundent here and this money value for me alot

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Re: Order and billing

Chris_S — Wed, 06 Nov 2024 10:38:47 GMT

Hi @Pawan93509 Thanks for getting in touch with us here at the community.

I'm sorry to hear this is causing you stress, that's certainly not what we want at all.

If you took out a contract in an EE store, you don't have any distance selling rights, so It's great news that the store agreed to accept your contract back.

We may charge you for the time that you've had the phone for, as we bill in advance, the bill would cover a months worth of charges, but that would usually be recalculated and refunded if necessary.

I'd recommend popping back into the store if your current providers line is disconnecting, they can take a look into your account and give you more info about any refunds.

Chris S