https://community.ee.co.uk/t5/Orders/Credit-Report-Phone-Loan/m-p/1468588#M81508 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4598388">@-phone-user</a></SPAN>&nbsp;<BR /><BR />Welcome to the EE Community.&nbsp;<BR /><BR />You've taken the right steps in contacting Customer Service and the Credit file team.&nbsp;<BR /><BR />Once they have completed their investigation they will be in touch to let you know the next steps.&nbsp;<BR /><BR />You'll find some handy information on our <A href="https://community.ee.co.uk/t5/Contracts-Billing/How-does-EE-use-my-credit-file-information/td-p/750867" target="_blank"><U>How does EE use my credit file information</U></A> thread.&nbsp;<BR /><BR />Ali&nbsp;</P> Sat, 02 Nov 2024 12:58:38 GMT Ali_A 2024-11-02T12:58:38Z https://community.ee.co.uk/t5/Orders/Credit-Report-Phone-Loan/m-p/1468468#M81504 <P>Hello,&nbsp;</P><P>According to credit reference agency a phone loan has been taken out in my name. When speaking to EE they cannot find anything in my name at my address. I have contacted the credit team at EE to send a letter to credit reference agency to confirm that there isn’t an account in my name and this is a mistake.&nbsp;<BR /><BR /></P><P>Can you advise how this will be resolved? As I can see from many peoples accounts that the issue has been unresolved and left a marker on their credit?&nbsp;<BR /><BR /></P><P>&nbsp;</P> Sat, 02 Nov 2024 08:29:53 GMT https://community.ee.co.uk/t5/Orders/Credit-Report-Phone-Loan/m-p/1468468#M81504 -phone-user 2024-11-02T08:29:53Z https://community.ee.co.uk/t5/Orders/Credit-Report-Phone-Loan/m-p/1468588#M81508 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4598388">@-phone-user</a></SPAN>&nbsp;<BR /><BR />Welcome to the EE Community.&nbsp;<BR /><BR />You've taken the right steps in contacting Customer Service and the Credit file team.&nbsp;<BR /><BR />Once they have completed their investigation they will be in touch to let you know the next steps.&nbsp;<BR /><BR />You'll find some handy information on our <A href="https://community.ee.co.uk/t5/Contracts-Billing/How-does-EE-use-my-credit-file-information/td-p/750867" target="_blank"><U>How does EE use my credit file information</U></A> thread.&nbsp;<BR /><BR />Ali&nbsp;</P> Sat, 02 Nov 2024 12:58:38 GMT https://community.ee.co.uk/t5/Orders/Credit-Report-Phone-Loan/m-p/1468588#M81508 Ali_A 2024-11-02T12:58:38Z