topic Re: Missing EE gamecard voucher in Orders

Missing EE gamecard voucher

Kacper_O — Wed, 23 Oct 2024 10:51:02 GMT

Hi,

On 3rd of October I chose one of the Xbox Series X bundle with £70 EE game card voucher. I received my console, but I haven't received my voucher through the text. Also I've bought PS5 bundle with 24 months of PSPlus and another £70 EE game cars voucher, but when I tried to reedem it on EE website it showed me, I have only £50 that I can use from that code, which I use it didn't let me buy £50 and £20 PS wallet currency.

Is there any chance you can help me receive my xbox bundle EE gamecard voucher?

Thank you in advance,

Re: Missing EE gamecard voucher

Rach_H — Wed, 23 Oct 2024 15:35:10 GMT

Hi @Kacper_O,

Welcome to the Community!

We don't want you to have any trouble claiming your Game Pass, so I'd love to help you get this sorted. Just to confirm, Have you already been able to spend £70 of one of the vouchers?

Rach

Re: Missing EE gamecard voucher

Kacper_O — Wed, 23 Oct 2024 15:38:24 GMT

Hi,

Yes, I've used one of the vouchers which I think it was from the
playstation bundle, and it was only £50 pounds instead of £70, but I never
received EE gamecard voucher from the Xbox series x bundle.

If necessary I can make some screen shots of my text messages I received
from 150 (EE)

Regards,

Re: Missing EE gamecard voucher

Rach_H — Wed, 23 Oct 2024 15:45:24 GMT

Thanks for letting me know @Kacper_O.

I'd recommend reaching out to our team, and they'll be happy to take a look and get this chased up for you.

Rach

Re: Missing EE gamecard voucher

Skaro — Fri, 01 Nov 2024 17:56:34 GMT

Same issue for me (and others I notice on this site). Texting EE GameCard to 150 clearly doesn't work so I don't know why that gets suggested - 150 just replies back with commands that can be sent. I've run customer services twice over the last week (20+ minute hold wait) for them to not really know.

Did you get a resolution @Kacper_O ?

Re: Missing EE gamecard voucher

Kacper_O — Fri, 01 Nov 2024 18:03:24 GMT

Hi Skaro,

Yes, I has been resolved today. I've called the technical support, explain them the issue, gentlemen put all the details in the system and flagged my ticket as "Do not close" issue been solved within 3 hours.

Make sure to inform them to not close the ticket otherwise your issue will be bypassed.

Give them a call and you should get your vouchers.

Hope you'll resolve your issue.

Re: Missing EE gamecard voucher

Skaro — Sat, 02 Nov 2024 23:31:52 GMT

Great, thank you @Kacper_O - I’ll give technical support a call!

Re: Missing EE gamecard voucher

Leanne_T — Sun, 03 Nov 2024 08:52:54 GMT

Morning @Skaro

Let us know how you get on after getting in touch with our tech guides 🙂

Leanne.

Re: Missing EE gamecard voucher

Skaro — Sun, 03 Nov 2024 13:12:25 GMT

Hi @Leanne_T

Another 40 minutes on the phone talking to tech support and them then passing me back to customer service. The agent has completed the same form that was completed last weekend and I now have to wait another 72 hours to see if I hear something.

Thanks,

Mike.

Re: Missing EE gamecard voucher

Leanne_T — Sun, 03 Nov 2024 13:17:15 GMT

Thanks for the update @Skaro

Please let us know if this is sorted after the 72 hours 🙂

Leanne.

Re: Missing EE gamecard voucher

Katie_B — Mon, 04 Nov 2024 11:57:54 GMT

Hi @Iseeyoux1234.

Welcome to the EE Community.

I am sorry that you have not yet received your voucher.

Have you been able to report this to customer care?

Speak soon,

Katie

Re: Missing EE gamecard voucher

JLaw1992 — Wed, 20 Nov 2024 12:42:54 GMT

Hi Leanne - I’ve had a similar issue, bought PS5 as an add on in Manchester Trafford store and was promised a £70 game card that I’ve still not received despite two contacts on live chat and an instore visit. Please can you advise? I just keep getting told it’ll be sent to me, and it still hasn’t!
thanks,

Jack

Re: Missing EE gamecard voucher

Linzi_H — Thu, 21 Nov 2024 10:53:34 GMT

Hi @JLaw1992

Welcome to the community.

I'm disappointed to hear that you've still not received this as promised by the store. I think the best thing to do is to call us so we can make sure this is resolved.

Linzi