topic Re: Got confirmation mail but no updates on delivery? in Orders

Got confirmation mail but no updates on delivery?

SyedZainNaqvi — Wed, 30 Oct 2024 22:44:25 GMT

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery.

when I put order number in tracking it shows as timed out

order number

***********

[Mod edit: Image rejected as it contained private information, such as your order number]

Re: Got confirmation mail but no updates on delivery?

SyedZainNaqvi — Thu, 31 Oct 2024 09:11:07 GMT

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery.

when I put order number in tracking it shows as expired

order number

xk********

[mod edit: removed personal details from the forum]

Re: Got confirmation mail but no updates on delivery?

Leanne_T — Thu, 31 Oct 2024 09:16:16 GMT

Morning @SyedZainNaqvi

Thanks for coming to the community.

When did you place the order?

Which model Samsung TV did you order?

Speak to you soon 🙂

Leanne.

Re: Got confirmation mail but no updates on delivery?

SyedZainNaqvi — Thu, 31 Oct 2024 10:22:40 GMT

Placed the order on 29 October and it was

Samsung 43inch 4K HDR Smart TV (https://ee.co.uk/products/atp-samsung-43in-43du7100-smart-tv)

it showed as it was in stock and would be delivered in 1-2 working days so it should have been delivered by now or at least have updated with delivery info

thank you

Re: Got confirmation mail but no updates on delivery?

Leanne_T — Thu, 31 Oct 2024 10:43:14 GMT

Thanks very much @SyedZainNaqvi

I have checked this now for you and this model is currently showing 1-3 working days.

Once the order has been dispatched and DPD have received the TV they will text you with tracking details for the delivery.

Thanks 🙂

Leanne.

Re: Got confirmation mail but no updates on delivery?

SyedZainNaqvi — Thu, 31 Oct 2024 13:36:01 GMT

So my only option is to sit back and wait as its not showing up anywhere in my orders or tracking

Anyway thank you so much for your help

Re: Got confirmation mail but no updates on delivery?

Leanne_T — Thu, 31 Oct 2024 13:48:04 GMT

Hi @SyedZainNaqvi

If you give us a call on 150, the team can check the order for you and make sure this is all track and confirm the order number for you 🙂

Leanne.