topic Re: Ordered iPhone 16 22nd October and still no tracking 😔 in Orders

Ordered iPhone 16 22nd October and still no tracking 😔

MW999 — Thu, 31 Oct 2024 08:05:39 GMT

How long can I be expected to wait for this iPhone to be sent to me??

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Ali_A — Thu, 31 Oct 2024 11:13:15 GMT

Hi @MW999

Welcome to the EE Community.

I know you'll be eager to receive your handset.

Which model iPhone did you order? Also what was the colour and memory size?

Delivery times depends on exactly which handset you ordered and when the order was placed.

Ali

Re: Ordered iPhone 16 22nd October and still no tracking 😔

MW999 — Thu, 31 Oct 2024 12:03:10 GMT

Hi Ali

I ordered the iPhone 16 Pro Max 1TB Desert Titanium

kind regards

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Asw87 — Thu, 31 Oct 2024 12:04:20 GMT

Hi Ali

I’ve ordered an iPhone 16 pro max in black titanium 256GB on the 26th. Any idea on my wait time?

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Ali_A — Thu, 31 Oct 2024 12:11:52 GMT

Thanks very much @MW999

The model iPhone 16 Pro Max 1TB Desert Titanium shows 'Usually dispatched within 21 days' from the date you placed your order.

Once your order has been dispatched, DPD would be in touch with tracking details.

Hope this helps!

Ali

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Ali_A — Thu, 31 Oct 2024 12:18:11 GMT

Hi @Asw87

The Pro Max 5G 256GB Black Titanium shows expected despatch within 14 days of orders placed on the 26th Oct.

I'd recommend downloading the DPD app so you're notified with the tracking details as soon as this has been dispatched.

Ali

Re: Ordered iPhone 16 22nd October and still no tracking 😔

MW999 — Thu, 31 Oct 2024 12:25:27 GMT

Much appreciated Ali, thanks

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Asw87 — Thu, 31 Oct 2024 12:46:14 GMT

Oh that’s good I was expecting something like 28 days. Top man Ali much appreciated

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Ali_A — Thu, 31 Oct 2024 12:59:31 GMT

@MW999 @Asw87

Glad I was able to help you both with this!

Ali

Re: Ordered iPhone 16 22nd October and still no tracking 😔

BeckyLR123 — Thu, 31 Oct 2024 23:09:35 GMT

Hi,

im waiting for the real 128gb iPhone 16. I placed order last night and it still hasn’t updated on my account.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Leanne_T — Fri, 01 Nov 2024 10:48:04 GMT

Hi there @BeckyLR123

Thanks for coming here 🙂

The iPhone 16 128GB in Teal is showing in stock.

Did you receive a confirmation email for the order?

Have you upgraded? If so, has your plan changed?

Hope to hear back from you soon.

Leanne.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

BeckyLR123 — Fri, 01 Nov 2024 10:50:59 GMT

Yes, I have got a confirmation email but nothing from EE or DPD to say that it has been dispatched.

upgrade isn’t showing on my account either.

never had this issue before and I’m worried.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Leanne_T — Fri, 01 Nov 2024 10:58:03 GMT

Thanks for the quick reply @BeckyLR123

I understand this can be worrying and I would suggest giving us a call on 150 and one of our guides can look into the account and make sure everything is on track 🙂

Please let me know how you get on.

Leanne.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

BeckyLR123 — Fri, 01 Nov 2024 13:15:55 GMT

Thanks Leanne,

I’m struggling to get through and at work so not much I can do. I’m really concerned as it’s still giving me options to upgrade on my account.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

Leanne_T — Fri, 01 Nov 2024 13:19:15 GMT

Hi @BeckyLR123

If you can keep trying, the team will have access to the order and give you an update.

I hope you get through soon 🙂

Leanne.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

BeckyLR123 — Fri, 01 Nov 2024 13:22:38 GMT

Thanks Leanne, still waiting to get through. Will be heading into my local store after work if I get no luck.

Re: Ordered iPhone 16 22nd October and still no tracking 😔

brunosalvadego — Fri, 01 Nov 2024 16:56:31 GMT

@BeckyLR123 any lucky with that?