topic Re: My order in Orders

My order

Lauren010 — Wed, 30 Oct 2024 22:16:53 GMT

I ordered on the 25th October paid upfront cost and set direct debit etc up and got a confirmation email, I keep looking through the app on tracking and all it says it’s dispatched but no info on when etc just so worried I know it’s not been long but just a little update would’ve been nice wondering if anyone can help or if it’s happened to them

any help appreciated 🙂

Re: My order

Leanne_T — Thu, 31 Oct 2024 09:25:35 GMT

Morning @Lauren010

Thanks for coming to the community and letting us know you have not received the order.

Could I just check, which model device including memory size and colour did you order?

Have you had any texts or emails from DPD regarding the delivery?

Speak soon 🙂

Leanne.

Re: My order

Lauren010 — Thu, 31 Oct 2024 09:33:01 GMT

Morning, thanks for the reply

yes it was iPhone 16 pro max 256GB desert titanium

paid upfront cost and set up a direct debit to

ordered it on the 25th got the confirmation with order number to track it but nothing else when I go on the tracker it just says dispatched but no dates etc

many thanks,

lauren

Re: My order

Leanne_T — Thu, 31 Oct 2024 09:39:35 GMT

Thanks very much @Lauren010

The model you have ordered shows 'Usually dispatched within 14 days' on the EE Shop online.

Once your order has been dispatched, DPD would be in touch with tracking details.

Hope this helps 🙂

Leanne.

Re: My order

Lauren010 — Thu, 31 Oct 2024 09:41:37 GMT

Hi Leanne,

thank you so much for letting me know makes me feel a lot more at ease I will definitely keep an eye out

Many thanks,

Lauren

Re: My order

Leanne_T — Thu, 31 Oct 2024 09:42:26 GMT

You're very welcome @Lauren010

If you have any further questions please pop back anytime 🙂

Leanne.