topic Re: Apple watch ultra order query in Orders

Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 09:05:49 GMT

Hello

I have ordered Apple Watch Ultra 2,49mm.. since September 27.. I haven’t still got my order .. any updates please.

Re: Re: Apple watch ultra order query

Rodery — Tue, 29 Oct 2024 18:12:10 GMT

I have order Apple Watch Ultra 2 since September 27.. it’s over a month now still now I haven’t received my order. Any update?

Re: Re: Apple watch ultra order query

Rodery — Tue, 29 Oct 2024 22:22:20 GMT

Did anyone order Apple Watch Ultra in September and receive the watch now ?

Re: Re: Apple watch ultra order query

Chris_B — Wed, 30 Oct 2024 08:20:49 GMT

@Rodery Many customers have received the watch. If you have ordered one and have not yet received it you need to call customer support about this as you should have it by now.

Re: Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 09:26:31 GMT

I have called EE they told me they can’t find my order number I have ..it’s been one month now

Re: Re: Apple watch ultra order query

Linzi_H — Wed, 30 Oct 2024 11:24:23 GMT

Hi @Rodery

If the team can't find an order, have they been able to place a new order for you? What have they advised?

Linzi

Re: Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 11:34:33 GMT

Well they haven’t done anything.. when I contacted the online agent they can see the order as reserved but they don’t know why the order is delayed. And EE send me an update every 7 days to let me know by order is still on place but they are waiting for the manufacturer..

Re: Re: Apple watch ultra order query

Linzi_H — Wed, 30 Oct 2024 11:57:09 GMT

Ah OK, so the team has found your order, that's good news @Rodery

It sounds like your order is waiting for stock to be assigned. Did the team tell you the current wait times on the model you've ordered?

Linzi

Re: Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 12:11:00 GMT

Yeah they told me Apple Watch Ultra 2 Titanium case with Milanese Loop.. I ordered it 27th September and they told me it will take more than 28 days for delivery.. I did the order over a phone.. can u please tell me if is in stock or ?

Re: Re: Apple watch ultra order query

Linzi_H — Wed, 30 Oct 2024 12:14:28 GMT

I have checked our internal stock details for you, and that is correct @Rodery

This shows as expected delivery within more than 28 days. As soon as stock is assigned to your order, you'll get further updates.

Linzi

Re: Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 12:23:11 GMT

I see. But mine is more than 28 days now as I have ordered it since 27th September.. it’s almost 5 weeks now ..

Re: Re: Apple watch ultra order query

Linzi_H — Wed, 30 Oct 2024 12:29:56 GMT

That's right, it's not within 28 days, the guidance is more than 28 days @Rodery

Linzi

Re: Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 12:36:07 GMT

Oh I see . So is that mean it can take more than 2 months or ?

Re: Re: Apple watch ultra order query

Linzi_H — Wed, 30 Oct 2024 12:39:51 GMT

It could be at any point past 28 days, that's right @Rodery

Linzi 😊

Re: Re: Apple watch ultra order query

Rodery — Wed, 30 Oct 2024 12:44:46 GMT

Hmmm I see. I mean it’s taking long to be honest even though they did say more than 28days .. they should give us like an expected date.. but saying more than 28 days no one knows when it’s gonna come hmmmm