topic Re: Tracking order in Orders

Tracking order

alicevoldman95 — Tue, 29 Oct 2024 08:26:24 GMT

Placed an order on Sunday night.
Put in the tracking number online with email address and phone number, however coming up saying tracking timed out. Haven’t received any updates on my order….
Help!

Re: Tracking order

Debbiecr — Tue, 29 Oct 2024 08:44:02 GMT

I’m having the same issue and error message. Order also placed on Sunday.

Re: Tracking order

Lotty1991 — Tue, 29 Oct 2024 09:37:23 GMT

I'm also having this problem, order placed 26th, Saturday night.

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 12:38:09 GMT

Hi @alicevoldman95 @Debbiecr and @Lotty1991.

Please could you confirm what device you ordered?

Speak soon,

Katie

Re: Tracking order

Debbiecr — Tue, 29 Oct 2024 12:52:24 GMT

Hi!

I added Samsung 55in DU8000 Smart TV 24m CB as an add on to my account.

Re: Tracking order

alicevoldman95 — Tue, 29 Oct 2024 12:58:31 GMT

Apple iPhone 16 Pro in desert titanium.

Thank you.

Re: Tracking order

Lotty1991 — Tue, 29 Oct 2024 13:11:28 GMT

Hi, I ordered Samsung Galaxy A15 5G thankyou

Re: Tracking order

Shaunn1 — Tue, 29 Oct 2024 13:26:58 GMT

Hi Katie, I am having the same problem, I'm using a samsung galaxy s23 ultra and I placed an order on sunday morning for the ps5 bundle an add on to my phone bill and I havent recieved an update and tracking says error, according to the ps5 bundle what I read is I will recieve it within 1 to 3 working days, it's been a couple of days and no update tracking not working, I just want to know what's happening ?

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 13:59:51 GMT

Hello @Debbiecr.

Thanks for confirming.

I have checked our stock level for the Samsung 55inch DU8000 Smart TV and it shows we have 0 in stock.

Please give us a call so our customer care team can provide you with your options on what is available.

Katie

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 14:05:26 GMT

Hi @alicevoldman95.

The iPhone 16 Pro Desert Titanium 128GB and 256GB both a 7 day wait.

The 512GB and 1TB both have a 3 day wait time.

You should be hearing from us very soon once a device has been allocated to you and your order progresses.

Katie

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 14:07:46 GMT

Hi @Lotty1991.

Looking at our stock for the Samsung A15 5G and it looks good for all colours.

I'd recommend giving us a call so our customer care team can look into this further for you.

Katie

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 14:10:56 GMT

Hi @Shaunn1.

Did you place an order for a specific PlayStation bundle?

Speak soon,

Katie

Re: Tracking order

Shaunn1 — Tue, 29 Oct 2024 14:19:13 GMT

Hi Katie, that's for the quick reply but I have been in contact with EE customer service and sales team I now know the problem and it have been fixed, the bundle I ordered was unavailable so switched it to something else and my ps5 will come tomorrow and the bundle part in 2 weeks time, thankyou for your time

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 14:22:15 GMT

That's great to hear @Shaunn1.

Thanks so much for keeping me updated.

I hope your PlayStation is with you soon.

Katie

Re: Tracking order

Shaunn1 — Tue, 29 Oct 2024 14:44:24 GMT

Hi Katie,No problem but I do have 1 question, on the call the lady said I will recieve a new email of the confirmation order but I haven't recieved the email yet, can you see if they have forgotten to send me the email with the new tracking number and receipt of purchase Sent from my Galaxy

Re: Tracking order

Katie_B — Tue, 29 Oct 2024 14:48:01 GMT

Hi @Shaunn1.

We have no account access here on the EE Community.

Have you checked your Spam/Junk folder?

Katie

Re: Tracking order

Shaunn1 — Tue, 29 Oct 2024 14:52:24 GMT

No I will check now Sent from my Galaxy

Re: Tracking order

HAPPYSAMMYBEE — Wed, 30 Oct 2024 10:29:56 GMT

I am in the same position. I ordered Monday