topic Re: Phone swap without 14 day cooling off in Orders

Phone swap without 14 day cooling off

cal00 — Sun, 27 Oct 2024 23:52:00 GMT

Hello, I recently got an iPhone 15 on Thursday, and was wondering if it was possible to swap the device for a 16 pro? I know this is probably a long shot, but it’s worth an ask.
Thanks 🙂

Re: Phone swap without 14 day cooling off

cal00 — Sun, 27 Oct 2024 23:52:33 GMT

I meant *with* 14 day cooling off!

Re: Phone swap without 14 day cooling off

Chris_B — Mon, 28 Oct 2024 08:16:33 GMT

@cal00 You can not swap the device you’ll need to call customer support and tell them you don’t want the device. You’ll then need to return the device and once returned take out a contract for the device you do want. If this was a store sale you do not have a cooling off period and the 14 day cooling of period is for online and phone sales only.

Re: Phone swap without 14 day cooling off

Leanne_T — Mon, 28 Oct 2024 09:32:24 GMT

Hi there @cal00

Thanks for coming here 🙂

Just to add to @Chris_B's advice, our Returning a device or SIM within 14 days Help page has full information on how to return the device to us.

If you have any questions please let us know.

Leanne.