topic Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti in Orders

I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 11:06:25 GMT

I have been trying to pay for an order for a week now using my Wise and Revolut, but nothing works. I enter the card details and click pay and then it gives me error code 102

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Northerner — Fri, 25 Oct 2024 11:38:34 GMT

Hi @Lamal1

Use a different card. Not sure how this is an EE issue over your choice of payment services.

Thanks

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 12:10:28 GMT

I used to be able to pay, but at some point about 2 weeks ago it stopped working. I reissued the virtual card a bunch of times.

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 12:40:15 GMT

What should I do?.........

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Katie_B — Fri, 25 Oct 2024 15:17:56 GMT

Hi @Lamal1.

Here are the payment methods we accept: Which payment methods do you accept?

Katie

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 16:28:33 GMT

Yes, I have a MasterCard and a Visa card, but neither of them allows me to pay on your website.

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 16:31:00 GMT

Please help me so that I can pay

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Katie_B — Fri, 25 Oct 2024 17:09:35 GMT

Hi @Lamal1.

Thanks for getting back to me.

If you continue to see this error I'd recommend getting in touch so our customer care team can help process your payment.

Katie

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 17:19:45 GMT

I have described my problem fully, you are EE support so why not help?

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Katie_B — Fri, 25 Oct 2024 17:23:44 GMT

Hi @Lamal1.

Unfortunately, we have no account access here on the community so unable to help with processing a payment.

Katie

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 19:46:18 GMT

Where can I contact by email?

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Lamal1 — Fri, 25 Oct 2024 19:58:55 GMT

Can you give me an email address so I can contact you?

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

Linzi_H — Sat, 26 Oct 2024 09:03:39 GMT

Hi @Lamal1

To make a payment please call us directly so we can help out.

Linzi

Re: I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

XRaySpeX — Sat, 26 Oct 2024 12:01:27 GMT

@Lamal1 : EE provide no email contact.

This not CS, but a user discussion group.