topic Re: About Order in Orders

About Order

anwarulhaq0044 — Fri, 25 Oct 2024 11:11:41 GMT

I can upgrade my mobile phone but till yet i not receive any tracking information in my email address. i just have the order number i can put this into the track my orde r in EE and they shoe me your order will disptached.I cannot receive any information from EE like when i receive my order.

Re: About Order

TonyM67 — Fri, 25 Oct 2024 11:22:47 GMT

I'm having exactly the same problem...

Can't track the order and no update other than the original order confirmation email.

Re: About Order

anwarulhaq0044 — Fri, 25 Oct 2024 11:23:58 GMT

Now what you can do

Re: About Order

Northerner — Fri, 25 Oct 2024 11:35:30 GMT

Hi @anwarulhaq0044 @TonyM67

If tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: About Order

anwarulhaq0044 — Fri, 25 Oct 2024 12:05:54 GMT

I will call on these numbers but they will not tell me anything about my parcel like where is my parcel and when i receive my parcel,they just say when your parcel will be om the way the Dpd will you before the delivery.How i know where is my parcel and when i receive my parcel and tracking details of my parcel.

Re: About Order

anwarulhaq0044 — Fri, 25 Oct 2024 12:11:52 GMT

Hello I ordered my iPhone 16 Pro on Monday which was now 4 days ago, I’ve had a email confirmation with EE however that doesn’t seem to be working. I don’t currently have a phone as my previous was broken, the confirmation email says we will receive the phone in 1 days. However this has not yet happened.

Re: About Order

Leanne_T — Fri, 25 Oct 2024 15:09:00 GMT

Hi @anwarulhaq0044

Thanks for coming to the community.

Which model device including memory size and colour have you ordered?

Have you spoken to our mobile guides by calling and had the order looked into?

Thanks 🙂

Leanne.

Re: About Order

anwarulhaq0044 — Fri, 25 Oct 2024 16:20:28 GMT

Its Iphone 16 Pro 128GB Dessert Titanium.Yes i can call on 2 to 3 numbers but they will say before one hour the Dpd will text you .I want to know where is my parcel and when i receive my parcel.

Re: About Order

Linzi_H — Sat, 26 Oct 2024 09:28:26 GMT

Hi @anwarulhaq0044

I know how eager you'll be to get your hands on your new device!

Once you place your order with us, we will then allocate stock to your order. This is then sent to DPD, and DPD will arrange the delivery date and timeslot. You will be able to track your order right to your door.

Do you have the DPD app? Have you checked for any updates if you've already placed your order?

Linzi