topic Re: Ordered a mobile Phone, but haven't received delivery details in Orders

Ordered a mobile Phone, but haven't received delivery details

ilakhani — Tue, 22 Oct 2024 10:54:34 GMT

I ordered a Google Pixel 7a (Sea) on Sunday, but since then haven't reeived any communication from the EE team regarding the delivery. It mentioned the device would be delivered in 1-3 working days, but no details about the delivery. The order number fails and suggests it's invalid and cannot track or see the order in my account.

Re: Ordered a mobile Phone, but haven't received delivery details

Debbie_G — Tue, 22 Oct 2024 13:19:53 GMT

Hi @ilakhani.

Welcome to the community.

It's important that you receive confirmation of your order and delivery information.

I recommend giving us a call, our team will be able to check the status of your order and get you an update.

Debbie 🙂

Re: Ordered a mobile Phone, but haven't received delivery details

ilakhani — Thu, 24 Oct 2024 10:22:44 GMT

Hello @Debbie_G ,

Thank you for your response.

I tried contacting the team, but the only option I get on the EE store, is either email or request a callback.

I have already done "Request a callback" twice, and it mentions we would reach out to you in 16 hours, but haven't receved any response, and the order is stuck in the processing state.

Re: Ordered a mobile Phone, but haven't received delivery details

Michael_D — Thu, 24 Oct 2024 12:41:00 GMT

Thanks for coming back to us @ilakhani

Did you purchase the phone outright or order it as part of a contract?

What does your order number start with? Please don't post the full order number.

Michael

Re: Ordered a mobile Phone, but haven't received delivery details

ilakhani — Thu, 24 Oct 2024 15:31:31 GMT

Hi @Michael_D ,

I have bought the phone outright and no contract. My order number starts with SO00

Re: Ordered a mobile Phone, but haven't received delivery details

Leanne_T — Fri, 25 Oct 2024 07:47:16 GMT

Hi there @ilakhani

Thanks for coming back to us 🙂

We have no access to individual orders on the community, as you have ordered on the EE Store, to get the order looked into you would need to contact the store team using one of the contact options showing on the Contact us page.

Thanks.

Leanne.