topic Re: Order in Orders

Order

Emmalee10 — Sat, 05 Oct 2024 04:31:14 GMT

I placed and order and I have been debited but I can’t find the order nor a reference to it

Re: Order

Lesley_W — Sat, 05 Oct 2024 14:14:21 GMT

Hi @Emmalee10

Welcome to our community.

I'm sorry you haven't heard anything about your order. Was this done online or over the phone?

Lesley

Re: Order

Emmalee10 — Sat, 05 Oct 2024 14:38:07 GMT

It was done online and I’ve been debited

Re: Order

Lesley_W — Sat, 05 Oct 2024 14:46:32 GMT

Thanks for your reply @Emmalee10 .

Did you get any reference number or has a confirmation email perhaps made it's way into the junk/spam folder?

Lesley

Re: Order

Emmalee10 — Sat, 05 Oct 2024 15:21:07 GMT

I have already been debited, and so I have to make another payment??

Re: Order

Emmalee10 — Sat, 05 Oct 2024 16:04:51 GMT

I have reordered and I’ve been debited and no response no reference.

can you guys process my order or refund my 60 pounds.

Re: Order

Chris_B — Sat, 05 Oct 2024 16:06:25 GMT

@Emmalee10 Not from here as this isn’t customer support and no one here knows who you are and there is no account access from here. Have you checked your spam folder?

Re: Order

Emmalee10 — Sat, 05 Oct 2024 16:15:57 GMT

Yes I have.

please who so ever is in charge should refund my money or process my order.

Re: Order

Ali_A — Sun, 06 Oct 2024 11:27:57 GMT

@Emmalee10

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.
If your application has not been successful we will not take the payment, and your bank/card issuer will automatically release the Pending Payment back to your account after 10 working days.

Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.

In the mean time, to check the order has been placed correctly or to have it processed you'd need to speak to our Digital Sales team who will be able to look into this for you. Contact Us | Help & Support | EE

Hope this helps!

Ali