Thats the last year with EE

michal2702 — Tue, 22 Oct 2024 16:10:32 GMT

Dear EE Customer Service,

I am absolutely appalled at the level of incompetence and unprofessionalism I have encountered with my recent phone upgrade. As per your instructions, I was asked to return my old device by 22nd October. Yet, I still haven’t received my new phone! This delay is unacceptable and has left me without a functioning device, which is the very basic service I expect from a network claiming to be "the best."

To make matters worse, my AppleCare has been switched off without any notice! Not only am I left without a new phone, but now my old phone is also without protection, leaving me completely exposed to damage or loss. This is a shocking breach of service and makes me seriously question your professionalism.

When I logged into my account, I was met with yet another surprise – I am now apparently ineligible for an upgrade, despite having signed all the paperwork and being told that I was eligible. You even sent me a message admitting that you “still don’t know where my new phone is!”

How is this possible? How can you call yourselves the "best network" when you can’t even track a simple upgrade? This is nothing short of a scam. You’ve taken my old phone, you’ve removed my protection, and I have nothing to show for it except frustration and a complete lack of trust in your service.

I demand an immediate resolution. I want to know where my new phone is and why this has been handled so appallingly. Your inability to provide basic service is disgraceful, and I expect this issue to be escalated as a priority.

If this situation is not resolved immediately, I will have no choice but to take further action.

Re: Thats the last year with EE

Chris_B — Tue, 22 Oct 2024 17:27:21 GMT

@michal2702 This isn’t customer services it’s a public forum.

You didn’t have to send a device back until you receive the new upgraded device.

The best network is not something that EE has just decided to use its awarded to them. And that’s the network that provides you a working cellular signal nothing what you have mentioned in your post.

Can you explain how you sent your old device back and yet are saying you don’t have apple care and leaves you uncovered? You sent it back didn’t you ? Or are you saying you didn’t send back the device should have and you sent back a different device? Apple care via device insurance is only applicable to the device that’s still within contract but you upgraded so it was removed so Apple care was removed. But you sent this device back didn’t you ?

You need to call customer support.

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Thats the last year with EE

Re: Thats the last year with EE