topic Re: The order was canceled, but I have not received a refund. in Orders

The order was canceled, but I have not received a refund.

xieepp — Mon, 21 Oct 2024 23:37:03 GMT

I placed an order for a £10 pay-as-you-go plan online on October 4th and paid £10, but on October 5th, I received a text message saying the order was canceled. I still haven't received a refund to this day. Why is that? What should I do?

Re: The order was canceled, but I have not received a refund.

Michael_D — Tue, 22 Oct 2024 09:30:24 GMT

Hi @xieepp.

Thanks for coming to the community.

If the order was cancelled, we normally wouldn't take the money.

If you look at your bank balance it is showing that the payment has cleared or is it showing as a pending payment?

Michael