topic Re: DPD courier arrived with my order but couldn’t deliver it in Orders

DPD courier arrived with my order but couldn’t deliver it

M1de23 — Mon, 21 Oct 2024 09:13:56 GMT

Hi there, I ordered an upgraded Apple Watch. It arrived 24hrs after placing the upgrade order. The DPD courier arrived at my location, asked me for the PIN code. I never received the PIN code and there was no mention of this delivery on the DPD app in my phone. But the courier was at the correct address and I showed him it was the same number associated with the order, however he was told that he was not allowed to give me the order without the PIN code. Again I never received the code. I’ve tried calling 150 but no options seem to cater to my needs and it seems impossible to get through to customer support.

Re: DPD courier arrived with my order but couldn’t deliver it

Linzi_H — Mon, 21 Oct 2024 11:29:08 GMT

Hi @M1de23

I'm really disappointed to hear that DPD couldn't leave your order.

You should have received confirmation of the PIN before your delivery, and I'm so sorry this hasn't been the case.

You'll need to contact our Customer Services team, and one of our Guides can make sure we have your main mobile number/contact number set up correctly for the delivery.

If you call us on 150 from your EE mobile, and select option 1, you can use our callback service to get this sorted.

Linzi

Re: DPD courier arrived with my order but couldn’t deliver it

BobbyMc82 — Mon, 21 Oct 2024 11:37:00 GMT

This happened to me on Saturday. Now I've just had a notification that the watch has been delivered. Handed to me. The photo shows the driver putting it in the letterbox of my front door.

I'm now annoyed that I couldn't have it Saturday without the pin and worried that it's not really been delivered and I'm going to have a hassle in getting it sorted

Bobby

Re: DPD courier arrived with my order but couldn’t deliver it

Linzi_H — Mon, 21 Oct 2024 11:40:20 GMT

Hi @BobbyMc82

If you have any issues with your delivery at all, please contact our team directly so we can help further.

Linzi

Re: DPD courier arrived with my order but couldn’t deliver it

Northerner — Mon, 21 Oct 2024 11:46:29 GMT

Hi @M1de23 @BobbyMc82

Download the DPD app.

Thanks

Re: DPD courier arrived with my order but couldn’t deliver it

M1de23 — Mon, 21 Oct 2024 11:56:17 GMT

I already have the DPD app on my phone and tablet devices. I have received delivery notifications and a pin number from it from a previous upgrade order before. But this time I have received nothing. The courier turned up, asked for the code, I didn't have it even though he was at the correct address and I showed him the relevant number.

Re: DPD courier arrived with my order but couldn’t deliver it

M1de23 — Mon, 21 Oct 2024 11:58:42 GMT

Has it been stolen? My courier said that he couldn't hand my order to me without the pin code to verify and that he would get in trouble if he handed it to me of course without the code. I figured fair enough hopefully the code would arrive and he would re-deliver it but all I've had is silence.

Re: DPD courier arrived with my order but couldn’t deliver it

M1de23 — Mon, 21 Oct 2024 12:00:45 GMT

Hi there, I tried calling 150 and using the callback service but none of the options relate to my issue. I don't to "Return a device" for example but that's the best option related to my issue.

Re: DPD courier arrived with my order but couldn’t deliver it

BobbyMc82 — Mon, 21 Oct 2024 12:10:55 GMT

I don't know until I get home from work. I've had no details to say it was out for delivery on Saturday or again today. But to be told they couldn't give my the delivery on Saturday because I had no pin then to get the message and photo of the driver posting a package in my door is a little worrying.

Bobby

Re: DPD courier arrived with my order but couldn’t deliver it

M1de23 — Mon, 21 Oct 2024 14:14:42 GMT

Hi Linzi, I've spoken to someone at customer support and have arranged to have the order redelivered tomorrow and with a pin code for verification. Thank you for your help.

Re: DPD courier arrived with my order but couldn’t deliver it

Peter_W — Mon, 21 Oct 2024 16:08:02 GMT

Thanks for the update @M1de23 😊

Please keep us posted on how you get on!

Peter

Re: DPD courier arrived with my order but couldn’t deliver it

M1de23 — Mon, 21 Oct 2024 16:10:17 GMT

Thanks Peter, will do.

Re: DPD courier arrived with my order but couldn’t deliver it

M1de23 — Tue, 22 Oct 2024 23:36:12 GMT

Hi Peter,

I received the order via DPD earlier in the day, just posting in to say. Thank you guys so much for the support, everything is up and running perfectly now.

Re: DPD courier arrived with my order but couldn’t deliver it

Lesley_W — Wed, 23 Oct 2024 09:24:35 GMT

Thanks for popping back to let us know @M1de23

Enjoy your new watch!

Lesley

Re: DPD courier arrived with my order but couldn’t deliver it

Kurtrowe — Sun, 21 Sep 2025 13:04:47 GMT

I’m having a similar issue. Ordered Apple Watch Ultra 3. DPD turned up to deliver it, asking for a pin. I’ve not received a pin from DPD. They have the number for the Apple Watch, no message on my current watch either.

the driver said he would go check something in his van and then drove off with no further explanation.

now stuck on hold for over 40 minutes on 150 trying to find out what’s going on.

no pin, no email confirming that my order has been despatched. Really poor EE and DPD

Re: DPD courier arrived with my order but couldn’t deliver it

Lesley_W — Mon, 22 Sep 2025 07:11:12 GMT

Hi @Kurtrowe

I'm sorry that you've had such a poor experience with the delivery. Did you manage to speak to a guide about this?

Lesley