topic Tracking order, timed out. in Orders

Tracking order, timed out.

JakeMoore1 — Mon, 21 Oct 2024 10:26:03 GMT

I ordered a new sim and Samsung Galaxy S24+ on Friday 18th October, had the confirmation email and XKO order reference number. Delivery was meant to be today and I haven't heard anything since Friday night.

The order reference number comes up saying "tracking order timed out" when trying to track through the EE App.

Please help.

Re: Tracking order, timed out.

Northerner — Mon, 21 Oct 2024 12:35:37 GMT

Hi @JakeMoore1

I suggest you speak to EE CS on 150 if the tracker is not working.

You should also download the DPD app.

Thanks

Re: Tracking order, timed out.

JakeMoore1 — Mon, 21 Oct 2024 13:06:22 GMT

Hi @Northerner

I'm still with my old service provider until the new sim arrives with the new phone - which I haven't heard anything about since I ordered the phone.

There's also no point in me downloading the DPD app, because I don't have a delivery number to track - because I haven't heard anything since I ordered the phone.

Thanks.

Re: Tracking order, timed out.

Debbie_G — Mon, 21 Oct 2024 15:08:53 GMT

Hi @JakeMoore1

Thanks for coming to the community.

If you get in touch with a guide, they will be able to check the status of your order and get you an update on this.

Debbie 🙂