topic Re: Upgrade in Orders

Upgrade

Sue2266 — Wed, 16 Oct 2024 23:05:57 GMT

Ordered a new phone last Thursday, had email confirmation, but still no sign of delivery

Re: Upgrade

Michael_D — Thu, 17 Oct 2024 10:55:49 GMT

Welcome to the community.

I know you'll be keen to get your hands on your new phone.

If you let me know what model you ordered, including colour and storage size, I can have a look at the stock to see if there are any delays.

Michael

Re: Upgrade

Sue2266 — Sat, 19 Oct 2024 19:31:54 GMT

I ordered an iPhone 15 plus in blue, phone on Thursday 10th October still no sign after waiting a week, so rang to say it was in stock only the yellow and green unavailable!! To be told to ring back Saturday if I hadn’t heard from DPD, so rang this morning to be told it’s on back order!! What’s going on, I originally ordered as it was next day delivery!

Re: Upgrade

Ali_A — Mon, 21 Oct 2024 07:16:24 GMT

@Sue2266

Thanks for the details. Which memory size device did you order?

Ali

Re: Upgrade

Sue2266 — Mon, 21 Oct 2024 08:10:13 GMT

It was the 128gb

Re: Upgrade

Ali_A — Mon, 21 Oct 2024 08:22:01 GMT

@Sue2266

Thank you.
Looking at the stock table it shows we now have plenty of the iPhone 15 Plus 128GB Blue in stock, and should expected dispatch within 1 day. However it doesn't show us when this stock became available.

I know you'll be eager to receive your upgrade device as soon as possible, so I'd recommend calling Customer Service so they can look into your order and the reason for delay in shipping, or if it's due to be dispatched with this current stock.

Ali