topic Picking up order from local store (ID question) in Orders

Picking up order from local store (ID question)

AlexJ1791 — Wed, 16 Oct 2024 22:13:53 GMT

Hi I’m currently serving in the Military and don’t go home often/if at all. Ordered the iPhone 16 pro max to be delivered to my local store close to where I’m based with work but it says I need ID to pick up the order. All my ID’s have my home address on them as you can’t legally have a military base as your address on a UK ID card. Will this be okay to pick up my order with just my name? As I’ve registered the account to my work address when ordering.

Re: Picking up order from local store (ID question)

Ritu_D — Thu, 17 Oct 2024 09:31:54 GMT

Good morning @AlexJ1791

Thanks for reaching out to us on here.

Great choice of phone too, I have been looking at the iPhone 16 pro max for my upgrade too.

Could I just check does your ID address match the address registered to the account address?

Thanks

Ritu

Re: Picking up order from local store (ID question)

AlexJ1791 — Thu, 17 Oct 2024 09:35:33 GMT

Hi there,

It doesn’t match the account address as I live on a military establishment but despite trying you cannot have a military establishment on a UK ID card such as a Driving licence or passport. I can take my Driving licence/Passport as well as Military ID too?

Re: Picking up order from local store (ID question)

Ritu_D — Thu, 17 Oct 2024 10:26:48 GMT

@AlexJ1791 1 I have just double checked the Military ID can be used as a proof of ID. You will need to take in a passport or driving license too.

Thanks

Ritu