topic Re: Replacement phone in Orders

Replacement phone

Vubear — Wed, 16 Oct 2024 09:06:02 GMT

I am supposed to get a replacement phone today but have neither email nor phone calls about it at the cost of £50 in the warranty of an iPhone which is not a year old and would not allow me to have it replaced under warranty help

Re: Replacement phone

Michael_D — Wed, 16 Oct 2024 11:41:40 GMT

Hi @Vubear

Thanks for coming to the community.

You would normally get a text from DPD with delivery information on the time for your delivery of the replacement phone.

If you have not heard anything, I would recommend speaking to our customer service guides, so they can check the order on your account and see if there is an update on when you can expect it.

Michael

Re: Replacement phone

Vubear — Wed, 16 Oct 2024 12:31:40 GMT

Tried that still waiting for a response since 10:10 am this morning just no help at all besides wanting money for warranty claim

Re: Replacement phone

Michael_D — Wed, 16 Oct 2024 12:46:52 GMT

Have you been able to speak to anyone today? @Vubear.

If you have any queries about the charges and the delivery itself, it would need to be discussed with our team over the phone as they will have access to your account.

Michael

Re: Replacement phone

Vubear — Wed, 16 Oct 2024 14:58:07 GMT

Spoke to a girl but was told I would get a call that was 1 1/2 hours ago

Re: Replacement phone

Lesley_W — Wed, 16 Oct 2024 17:15:14 GMT

I appreciate you will be keen to get this sorted @Vubear

Did they give you a timeframe in which to expect the call back?

Lesley

Re: Replacement phone

Vubear — Thu, 17 Oct 2024 06:57:08 GMT

Yet again more broken promises of delivery by DPD emails times etc and again nothing EE has lost a 10 year customer I will not be getting another thing from this company again

Re: Replacement phone

Vubear — Thu, 17 Oct 2024 11:50:37 GMT

*Update* No communication from either EE nor DPD but replacement phone arrived with no warning but at least it's here

Re: Replacement phone

Linzi_H — Thu, 17 Oct 2024 11:55:11 GMT

Hi @Vubear

I'm really surprised to hear that DPD hadn't updated you during the delivery process for your replacement. Using the DPD app you can track all of your deliveries right to your door, so I'm sorry if this hasn't been the case in this instance.

I'm so pleased to hear that your replacement is with you though, that is a good outcome for sure.

Linzi