topic New phone order in Orders

New phone order

Chris19876 — Tue, 15 Oct 2024 07:52:14 GMT

Hi I ordered a new last Tuesday which on 7 day despatch but had no email so I can't track the order through ee

Re: New phone order

Michael_D — Tue, 15 Oct 2024 10:26:54 GMT

Hi @Chris19876

Welcome to the community.

It is great to hear that you have ordered a new phone. What did you go for?

Did you get any confirmation when you placed the order?

Was it ordered online or over the phone?

Michael

Re: New phone order

Chris19876 — Tue, 15 Oct 2024 11:43:35 GMT

Ordered over phone no email regarding the phone so can't track the order number

Sent from Outlook for Android<>

Re: New phone order

Michael_D — Tue, 15 Oct 2024 11:51:37 GMT

Thanks @Chris19876

If you didn't get the confirmation email, I'd recommend speaking to our customer service guides so they can check the order for you.

If it is on the way, they'll be able to give you the tracking number, but if it hasn't been despatched yet, they can give you the order number so you can track the progress.

Michael