topic Re: Iphone 16 pro max desert titanium in Orders

Iphone 16 pro max desert titanium

Magda939393 — Tue, 08 Oct 2024 14:02:43 GMT

EE website is misleading, previously it was on the website that the iPhone 16 pro max is in stock and will be shipped within 1-3 days. This is misleading the customer. I ask for an immediate refund and cancellation of the transaction. The bank informed me that the transaction is pending (the money has left the account), please cancel it.

Re: Iphone 16 pro max desert titanium

Magda939393 — Tue, 08 Oct 2024 14:05:14 GMT

Re: Iphone 16 pro max desert titanium

Northerner — Tue, 08 Oct 2024 17:35:27 GMT

Hi @Magda939393

You'll need to speak to EE CS on 150 to cancel.

Thanks

Re: Iphone 16 pro max desert titanium

Christopher_G — Tue, 08 Oct 2024 17:37:51 GMT

Hi @Magda939393

Welcome to the community.

Each iPhone Pro Max version has its own estimated delivery timescale depending on the size and colour that you choose. We try to keep it updated with the latest estimate.

I'm sorry to hear that you have cancelled the order, once the cancellation fully goes through, the pending transaction should clear. It's usually within seven days.

Chris

Re: Iphone 16 pro max desert titanium

Magda939393 — Wed, 09 Oct 2024 10:22:24 GMT

I didn't cancel because the bank wrote me that the transaction is in progress. I have to contact you. I ask you to cancel my transaction

Re: Iphone 16 pro max desert titanium

Magda939393 — Wed, 09 Oct 2024 13:08:26 GMT

@Christopher_G

Re: Iphone 16 pro max desert titanium

Christopher_G — Wed, 09 Oct 2024 15:09:52 GMT

We don't have access to your account here in the community forums, @Magda939393

If you would like to discuss your order or transaction, I recommend speaking with our Mobile Care team.

Chris