https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452929#M79840 <P>Hi I upgraded my phone via email and then signed my contract. I can see a change in information regarding my plan but there is nothing about when I should receive my phone. I’m quite concerned why I haven’t heard anything&nbsp;</P> Mon, 07 Oct 2024 20:00:07 GMT ChloeM89 2024-10-07T20:00:07Z https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452929#M79840 <P>Hi I upgraded my phone via email and then signed my contract. I can see a change in information regarding my plan but there is nothing about when I should receive my phone. I’m quite concerned why I haven’t heard anything&nbsp;</P> Mon, 07 Oct 2024 20:00:07 GMT https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452929#M79840 ChloeM89 2024-10-07T20:00:07Z https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452930#M79841 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4567757">@ChloeM89</a>&nbsp; You can not upgrade via email there is no option to do this. &nbsp; There’s live chat or you go to a store or you call customer support.&nbsp;</P> Mon, 07 Oct 2024 20:03:35 GMT https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452930#M79841 Chris_B 2024-10-07T20:03:35Z https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452931#M79842 <P>Hi well the person who phoned me and then emailed me specific offers that detailed selecting a new phone as part of my upgrade gave me that option. I will try and call tomorrow, my details of my plan have changed but I have no information regarding the actual handset</P> Mon, 07 Oct 2024 20:12:06 GMT https://community.ee.co.uk/t5/Orders/Phone-delivery/m-p/1452931#M79842 ChloeM89 2024-10-07T20:12:06Z