topic Re: Order not arrived in Orders

Order not arrived

Lee105 — Sat, 05 Oct 2024 12:27:13 GMT

Hi, I ordered an iPhone pro max on Tuesday as part of an upgrade and received the order confirmation email. Its status changed to dispatched on Wednesday, though the dispatched date on the tracker is blank. It's been 2 clear business days now and I haven't received my handset. The DPD app says I have no pending delivery.

Can anyone help?

Re: Order not arrived

Northerner — Sat, 05 Oct 2024 12:31:39 GMT

Hi @Lee105

You'll need to speak to EE CS on 150 about an update.

You should download the DPD app as well.

Thanks

Re: Order not arrived

Lee105 — Sat, 05 Oct 2024 12:42:50 GMT

Hi @Northerner , in a queue to speak to them now. Downloaded the DPD app and there's nothing on there. Thanks for getting back to me.