https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451345#M79666 <P>I also made an order on the iPhone 16 Max pro but i have not received any update or news about. Just an order reference number that starts with EE- but everyone that i have contacted cant help. Who did you contact?</P> Fri, 04 Oct 2024 13:01:50 GMT Mc1117 2024-10-04T13:01:50Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451290#M79660 <P>I placed 2 iphone 16 pro max orders in EE app which showed in stock, called and told by EE staff after saying they are not.</P><P>And on my order page I can't cancel the order.</P><P>2400 pounds money you don't let your customer cancel your order how?</P> Fri, 04 Oct 2024 11:07:25 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451290#M79660 kkleo 2024-10-04T11:07:25Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451333#M79664 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4371831">@kkleo</a>&nbsp; To cancel the order you have to call customer support.&nbsp;</P> Fri, 04 Oct 2024 12:39:22 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451333#M79664 Chris_B 2024-10-04T12:39:22Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451343#M79665 <P>Guess what, 30 mins wait and they can't cancel it straight away. They need to ask the digital team to cancel the orders. And it will take up to 72 hours to cancel it.</P><P>Comparing to taking money for us which takes one second, they are so efficient.</P> Fri, 04 Oct 2024 12:59:33 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451343#M79665 kkleo 2024-10-04T12:59:33Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451345#M79666 <P>I also made an order on the iPhone 16 Max pro but i have not received any update or news about. Just an order reference number that starts with EE- but everyone that i have contacted cant help. Who did you contact?</P> Fri, 04 Oct 2024 13:01:50 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451345#M79666 Mc1117 2024-10-04T13:01:50Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451347#M79667 <P>They cant help.</P><P>Even shown in stock its actually not.</P><P>So I end up calling EE to cancel them, which they cant cancel it straight away.</P><P>Such a stupid process.</P> Fri, 04 Oct 2024 13:05:16 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451347#M79667 kkleo 2024-10-04T13:05:16Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451349#M79668 <P>Which number did you call? I have not had any luck with numbers that i have found</P> Fri, 04 Oct 2024 13:08:10 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451349#M79668 Mc1117 2024-10-04T13:08:10Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451352#M79669 <P>08000790062</P> Fri, 04 Oct 2024 13:14:39 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451352#M79669 kkleo 2024-10-04T13:14:39Z https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451408#M79677 <P>under consumer right you shouldn't need to call them to get autherisation to cancel your order.</P> Fri, 04 Oct 2024 14:58:44 GMT https://community.ee.co.uk/t5/Orders/Placed-2-iphone-16-pro-max-orders-in-EE-app-which-showed-in/m-p/1451408#M79677 kkleo 2024-10-04T14:58:44Z