topic Ordered phone tried once to deliver tracking and on way back to EE but still on in Orders

Ordered phone tried once to deliver tracking and on way back to EE but still on

Maffy1965 — Fri, 04 Oct 2024 09:25:45 GMT

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Leanne_T — Sat, 05 Oct 2024 07:56:48 GMT

Hi there @Maffy1965

I am sorry you're order is being returned back to us.

Did you order a new contract or upgrade?

How long ago was this sent back to us?

Speak soon.

Leanne.

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Maffy1965 — Sat, 05 Oct 2024 16:38:07 GMT

Yes ordered last weekend tried delivery Monday

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Maffy1965 — Sat, 05 Oct 2024 16:38:16 GMT

Ordered last weekend tried delivery Monday that's it when looked on tracking says on way back to EE

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Lesley_W — Sun, 06 Oct 2024 12:10:34 GMT

Thanks for the extra detail @Maffy1965

Was this an upgrade or are you a new customer?

Lesley

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Maffy1965 — Sun, 06 Oct 2024 14:18:34 GMT

Upgrade

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Lesley_W — Sun, 06 Oct 2024 14:30:14 GMT

Thanks @Maffy1965

You should receive a text message once the phone has been returned back to us, have you had that yet? After that the upgrades team will be able to process a new order for you and see if there's a delivery date more suitable.

Lesley

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Maffy1965 — Sun, 06 Oct 2024 15:29:48 GMT

No as was having a new number at moment looking elsewhere as EE completely off radar getting charged for something ended August then overcharged just can't get anything right and never get straight answer

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Peter_W — Mon, 07 Oct 2024 12:15:56 GMT

It's absolutely up to you what you do next @Maffy1965.

We'd love to see you stick with us, but once the device is confirmed as back, we'll reverse your upgrade and you can then either upgrade or request cancellations.

Are you still getting service on your existing SIM in the menatime?
Peter

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Junior304 — Sat, 01 Mar 2025 04:22:36 GMT

Yes I’m wait and the same I been in brunch DPD send me messages but brunch not pick up. Maybe is better send to postal address, item still on the depot Middleton

Re: Ordered phone tried once to deliver tracking and on way back to EE but still on

Peter_W — Sat, 01 Mar 2025 11:38:29 GMT

Hey there @Junior304, welcome back to the Community!

Could you please let us know a bit more about what's been happening here?

If you're waiting on delivery to a store we'd expect this to be delivered during opening hours.

Once you've had confirmation that this has been received, your local store should let you know once this is ready to collect.

If you need to check in with them directly, you can find all of the contact details you need on our store finder 😊

Peter